Business Analyst (Operations) London > hybrid > contract Inside IR35 My client seeks an experienced Business Analyst (Operations) to play a key role in shaping and delivering operational processes, client journeys and business readiness activities within a fast-paced financial services environment.
This is an excellent opportunity for a BA with deep operational expertise who can bring structure to complex requirements, enhance client experiences and support the successful delivery of strategic business initiatives.
Gather, analyse and document business requirements from a diverse range of stakeholders.
Design and optimise end-to-end operational processes and client journeys.
Map and document workflows, operating procedures and operational models.
Support the design and implementation of client onboarding, account opening, servicing and fulfilment processes.
Identify operational gaps, risks, dependencies and process improvement opportunities.
Define and document operational controls, approvals, ownership structures and service level requirements.
Produce launch readiness and business readiness documentation to support successful implementations.
Review hand-offs, exceptions and escalation processes to ensure operational effectiveness.
Work collaboratively with Operations, Technology, Proposition, Compliance, Risk and Governance teams.
Drive clarity and structure in ambiguous or evolving delivery environments.
Support the enhancement of operational resilience, risk management and client experience outcomes.
Experience
- Significant Business Analysis experience within Wealth Management, Private Banking, Investment Management or Financial Services.
- Strong requirements gathering, analysis and documentation capabilities.
- Proven experience designing end-to-end operational processes and customer journeys.
- Deep understanding of client lifecycle management and wealth operations.
- Experience with process mapping tools and operational documentation standards.
- Strong knowledge of operational controls, risk management and governance frameworks.
- Ability to identify client and colleague friction points and implement practical solutions.
- Excellent stakeholder management and communication skills across business and technology functions.
- Experience working in complex transformation, change or build environments.
- Strong understanding of client conduct, operational resilience and operational risk principles.
Qualifications
- Ideally 7+ years' Business Analysis experience.
- Demonstrable track record within Financial Services environments.
- Extensive experience in business process analysis, operational design and requirements gathering.
- Experience supporting large-scale change, transformation or platform initiatives is highly desirable.