Break-fix Engineer
Posted 1 week ago by Hays DT - Midlands
Negotiable
Inside
Undetermined
Chesterfield, UK
Summary: The Break-fix Engineer role focuses on supporting the Maintenance Ops Stores and Workshop Team Leader and Manager in delivering high-quality repair and build services to clients. The position requires maximizing team productivity and ensuring compliance with contractual service level agreements (SLAs). The engineer will perform warranty and break-fix repairs on various products while collaborating with peers to implement improvement strategies. Strong technical knowledge and customer-facing skills are essential for success in this role.
Key Responsibilities:
- Carry out workshop warranty and break-fix repairs on laptops, desktops, switches, routers, and printers.
- Understand networking technologies.
- Install operating systems across a network via SCCM, PXE, and USB.
- Utilize SSH, Telnet, and Putty for equipment configuration.
- Perform BIOS/Firmware updates for various equipment and manufacturers.
- Have a working knowledge of Active Directory.
- Configure and troubleshoot operating systems such as Linux and Microsoft Windows 7, 8, 10.
- Understand encryption technologies like Bitlocker and Mcafee Drive Encryption.
- Support the Team Leader and Line Manager through transformational changes.
- Process complex ideas and think logically; understand others.
- Drive efficiencies using systems reporting tools and data.
- Perform tasks as deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Manager.
Key Skills:
- Relevant accreditations to repair and build equipment from brands like HPI/HPE, Lenovo, Dell, Cisco, and Draytek.
- Strong interpersonal skills and customer-facing abilities.
- Commercial awareness and ability to take calculated risks.
- Initiative and proactive approach to customer issues.
- Competence in Microsoft Office applications.
- Ability to take ownership and be accountable for actions.
Salary (Rate): undetermined
City: Chesterfield
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Your new role
The purpose of this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience.
You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing over and above in the workshop functions enabling my client to meet contractual customer SLA's.
Resonsibilities
To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, Switches, Routers and printers
Have a good understanding of networking technologies
Installation of operating systems across a network Via SCCM, PXE, and also via USB
Have a good working knowledge of SSH, Telnet and Putty to aid configuration of various equipment
Ability to perform Bios/Firmware updates for various equipment and manufacturers
Have a good working knowledge of Active Directory
Have a good working knowledge of operating systems such as Linux, Microsoft Windows 7, 8, 10 to aid in configuration and troubleshooting
Have a good working knowledge of encryption technologies such as Bitlocker and Mcafee Drive Encryption
What you'll need to succeed
Have the required skills and hold the relevant accreditations to repair and build kit on all portfolio and customer-owned stock including HPI/HPE, Lenovo, Dell, Cisco and Draytek
Ability to support their Team Leader and Line Manager through transformational changes.
Ability to process complex ideas and think logically; perceive and understand others.
Commercially aware.
Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
Acts with integrity and takes responsibility for own actions and responses.
Customer-facing; strong interpersonal skills, assertive, financial awareness.
Competent on systems reporting tools and using data to drive efficiencies.
Personal attributes; have initiative, a proactive approach to dealing with customer issues, must take ownership of situations and be accountable.
Ability to perform on Microsoft Office App's
Perform any tasks deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager
What you'll get in return
c£market rates (inside IR35)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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