BMC Remedy/Helix Consultant ITSM - Solution Architect

Key Responsibilities

• Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation
• Lead platform integrations with cloud, infrastructure, monitoring and enterprise applications
• Drive automation, workflow optimisation and AI-enabled service management initiatives
• Define architecture standards, governance and best practices
• Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes
• Lead upgrades, migrations and transformation projects across complex enterprise environments
• Produce solution designs, architecture documentation and technical standards

Required Experience

• Strong BMC Helix / Remedy architecture expertise
• Experience with ITSM, Discovery, CMDB and Digital Workplace implementations
• CIS Controls v8.1 implementation experience
• Strong understanding of ITIL frameworks and service management best practice
• Experience integrating cloud platforms, enterprise systems and automation tools
• Knowledge of Python, PowerShell, REST APIs or orchestration technologies is beneficial