BMC Helix - Tech Lead or Developer

BMC Helix - Tech Lead or Developer

Posted 1 day ago by Savant Recruitment

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Negotiable
Undetermined
Undetermined
England, UK
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Application Programming Interface (API) Automation Bank Reconciliations Bmc Software Business Requirements Cloud Computing Cloud Technology Configuration Management Databases Custom Object Data Governance Data Interfaces IT Service Management Management Reconciliation Scalability Security Clearance Software as a Service (SaaS) Software Development Systems Architecture Technology Strategies Webhooks Workflows

Summary: My client is seeking a BMC Helix - Tech Lead or Developer for a transformation project, requiring active or re-activated security clearance. The role demands extensive experience in IT, particularly within the telecom domain, and expertise in BMC Helix/BMC Remedy ITSM solutions. The candidate will be responsible for ensuring the quality and performance of BMC Helix solutions while engaging with various teams to align with enterprise technology strategies.

Key Responsibilities:

  • Lead the implementation and architecture of BMC Helix/BMC Remedy ITSM solutions.
  • Design and develop solutions using Helix Innovation Studio and custom objects.
  • Ensure delivery of new business requirements by maximizing OOTB Helix capabilities.
  • Define technical standards and development guidelines for the team.
  • Debug and resolve issues across SIT/UAT/Production environments.
  • Develop automation tools to enhance team productivity.
  • Engage with telecom technology and architecture teams in governance forums.
  • Work with cloud deployments of BMC Helix and understand SaaS security frameworks.

Key Skills:

  • 10+ years of IT experience in the telecom domain.
  • 5+ years of hands-on experience with BMC Helix/BMC Remedy ITSM solutions.
  • Strong experience as a BMC Helix Technical Lead/Solution Architect.
  • Expertise in CMDB architecture and service modeling.
  • Hands-on experience with BMC Helix ITOM and automation workflows.
  • Strong understanding of BMC AR System architecture and APIs.
  • Experience with REST/SOAP integrations and data interfaces.
  • Hands-on experience with cloud deployments (AWS/Azure).

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

My client is looking for a BMC Helix - Tech Lead or Developer to work on a transformation project. This role requires active Security clearance or eligible to re-activate expired clearance or eligible to get security clearance.

Experienced required:

  • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
  • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
  • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
  • Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
  • Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
  • Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
  • Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
  • Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
  • Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
  • Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
  • Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
  • Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
  • Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
  • Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
  • Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks

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