BMC Helix - Tech Lead or Developer
Posted 1 day ago by Savant Recruitment
Negotiable
Undetermined
Undetermined
England
Summary: My client is seeking a BMC Helix - Tech Lead or Developer for a transformation project, requiring active or re-activated security clearance. The role demands extensive experience in IT, particularly within the telecom domain, and expertise in BMC Helix solutions. The candidate will be responsible for solution delivery, technical standards, and team alignment with architecture patterns.
Key Responsibilities:
- Lead the implementation and architecture of BMC Helix/BMC Remedy ITSM solutions.
- Design and develop solutions using Helix Innovation Studio and custom objects.
- Ensure quality, performance, and scalability of BMC Helix solutions.
- Engage with telecom technology teams to align with enterprise technology strategy.
- Develop automation tools to enhance team productivity.
- Debug and resolve issues across various environments by analyzing system logs.
- Define technical standards and development guidelines for the team.
- Maximize out-of-the-box Helix capabilities while introducing customizations when necessary.
- Hands-on experience with cloud deployments of BMC Helix and SaaS security frameworks.
Key Skills:
- 10+ years of IT experience in the telecom domain.
- 5+ years of hands-on experience with BMC Helix/BMC Remedy ITSM solutions.
- Strong experience as a BMC Helix Technical Lead/Solution Architect.
- Expertise in CMDB architecture and service modeling.
- Hands-on experience with BMC Helix ITOM and automation workflows.
- Strong understanding of BMC AR System architecture and APIs.
- Experience with REST/SOAP integrations and data interfaces.
- Knowledge of cloud deployments (AWS/Azure) and SaaS compliance frameworks.
Salary (Rate): undetermined
City: undetermined
Country: England
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
My client is looking for a BMC Helix - Tech Lead or Developer to work on a transformation project. This role requires active Security clearance or eligible to re-activate expired clearance or eligible to get security clearance.
Experienced required:
- 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
- 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
- Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
- Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
- Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
- Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
- Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
- Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
- Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
- Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
- Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
- Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
- Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
- Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
- Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
