BMC Helix Architect
Posted Today by Vallum Associates
Negotiable
Inside
Hybrid
London Area, United Kingdom
Summary: The BMC Helix Architect role is a contract position based in London, focusing on designing and implementing BMC Helix solutions while ensuring adherence to security best practices. The position requires strong expertise in ITSM, CMDB, and automation platforms, along with a solid understanding of the ITIL framework. The role also involves stakeholder management and collaboration across technical and business teams, with a hybrid working arrangement available.
Key Responsibilities:
- Design and implement BMC Helix solutions including ITSM, CMDB, Discovery, and automation platforms.
- Integrate BMC Helix with cloud, infrastructure, monitoring, and third-party enterprise platforms.
- Produce architecture documentation, solution designs, technical standards, and operational procedures.
- Resolve complex platform and integration issues through troubleshooting and problem-solving.
- Manage stakeholder communication and collaboration across technical and business teams.
Key Skills:
- Strong experience with CIS Controls v8.1 and security best practices.
- Hands-on expertise in BMC Remedy/Helix architecture and service management processes.
- Understanding of ITIL framework and enterprise IT service management best practices.
- Experience with cloud platforms such as Azure or AWS.
- Knowledge of scripting and automation technologies including Python and PowerShell.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
The Role: BMC Helix Architect
Location: London - Paddington, UK
Position Type: Contract Inside IR35
Remote work option Available: Hybrid – 3 Days Onsite
Job Description :
Essential skills/knowledge/experience:
- Strong experience working with CIS Controls v8.1 and implementing security best practices.
- Strong experience in designing and implementing BMC Helix solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms.
- Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes.
- Strong understanding of ITIL framework and enterprise IT service management best practices.
- Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms.
- Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments.
- Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs.
- Strong troubleshooting and problem-solving skills with the ability to resolve complex platform and integration issues.
- Experience in platform upgrades, migrations, performance tuning and environment optimization activities.
- Ability to produce architecture documentation, solution designs, technical standards and operational procedures.
- Excellent stakeholder management, communication and collaboration skills across technical and business teams.
Desirable skills/knowledge/experience:
- Good understanding of mapping EUC security capabilities to CIS Controls v8.1.
- BMC certifications in Helix ITSM, Remedy, Discovery, or Digital Workplace solutions.
- Experience with cloud platforms such as Azure, AWS, or hybrid cloud environments.
- Knowledge of scripting and automation technologies including Python, PowerShell, REST APIs, or orchestration tools.
- Experience integrating BMC Helix with monitoring, security, DevOps and enterprise collaboration platforms.
- Familiarity with Agile, DevOps and CI/CD delivery methodologies.
- Understanding of retail industry operations, supply chain systems and large-scale enterprise service environments.
- Experience working within regulated or highly available enterprise environments.
- Knowledge of reporting, analytics, dashboarding and AI-driven operational insights within BMC Helix platform.