Billings & Collections Manager
Location: Sheffield
Salary: Up to £50,000
Contract: 15-month fixed-term contract
Elevation Recruitment Group are currently recruiting for an experienced Billing & Collections Manager to join a business based in Sheffield on a 15-month fixed-term contract.
This is a varied management role with responsibility for overseeing the billing and collections function, leading a small team and driving improvements across existing processes.
The role goes beyond traditional credit control, with a strong focus on high-volume B2C billing, customer account management and subscription-based payments. You will need to be confident managing complex billing arrangements, improving processes and maintaining a positive customer experience while ensuring effective debt collection.
Key responsibilities:
- Take ownership of the end-to-end billing and collections process, ensuring accurate billing and timely payments.
- Lead, manage and develop a team of two Billing and Collections Assistants.
- Monitor debt collection performance, manage aged debt and minimise bad debt.
- Oversee customer accounts and resolve complex billing, pricing and payment queries.
- Manage payment platforms, failed payments and reconciliations.
- Produce financial reports, dashboards and KPI analysis.
- Drive process improvements, automation and system enhancements.
- Work closely with Finance, Operations and Customer Service teams to resolve issues and improve processes.
- Support month-end activities, reconciliations and revenue reporting.
- Manage relationships with external debt collection partners.
What are we looking for?
- Previous experience in a similar management role, such as Billing Manager, Collections Manager, Credit Control Manager or Accounts Receivable Manager.
- Strong understanding of billing and collections processes, ideally within a B2C environment.
- Previous experience managing and developing a team.
- Experience with high-volume customer accounts and subscription-based billing would be beneficial.
- A track record of improving processes and introducing efficiencies.
- Strong analytical skills and experience producing financial reports and KPIs.
- Excellent communication, stakeholder management and problem-solving skills.
- Good knowledge of consumer credit regulations and compliance.
- Advanced Excel skills, including pivot tables and XLOOKUPs.
This is a great opportunity for an experienced Billing and Collections professional to take ownership of an established function, lead a small team and make a real impact through process improvements.