About the Role
We are currently recruiting for an experienced Billing & Collections Officer to join a busy Local Authority team based in Wembley. This is an ongoing temporary assignment offering hybrid working and an immediate start.
This is an excellent opportunity for a skilled revenues and recovery professional with experience across a range of debt streams including Council Tax, Business Rates, and sundry debt collection.
Key Responsibilities
- Administer, bill, and collect a range of debts including:
- Council Tax
- Business Rates
- Adult Social Care Debt
- Sundry Debt
- Housing Benefit Overpayments
- Parking and Road Traffic debts
- Identify liable parties, assess liability dates, and apply discounts, exemptions, and reductions.
- Maintain accurate billing records and update revenue databases.
- Manage customer enquiries across multiple channels (phone, email, face-to-face, online).
- Progress cases through recovery stages to maximise collection and minimise arrears.
- Negotiate payment arrangements based on customers’ circumstances.
- Ensure cases comply with relevant legislation, policies, and procedures.
- Liaise with enforcement agents, the Valuation Office Agency (VOA), and other stakeholders.
- Handle complaints, Subject Access Requests (SARs), and FOI requests where required.
- Support continuous improvement initiatives within the service.
Additional Duties (Senior Level Exposure)
- Approve enforcement actions including removals.
- Support recovery through legal proceedings such as:
- Bankruptcy
- Charging Orders
- Committal
- Investigate complex cases, complaints, and member enquiries.
- Carry out reconciliations and resolve system discrepancies.
- Provide coaching and support to junior staff where required.
About You: To be successful in this role, you will have:
- Proven experience in local authority revenues and debt recovery
- Strong knowledge of:
- Council Tax and Business Rates legislation
- Enforcement and recovery processes
- Debt collection best practice
- Excellent customer service and communication skills
- Ability to manage complex cases and work under pressure
- Experience using revenues and billing systems
- Strong attention to detail and data accuracy
- A proactive and solution-focused approach
Additional Information
- Hybrid working (office-based in Wembley with flexibility)
- Full-time hours
- Ongoing temporary contract
- Basic DBS required
Rate:
£25/hour
Location:
Wembley
IR35 Status:
Not specified
Remote Status:
Hybrid
Industry:
Finance & Strategy
Seniority Level:
Mid-Level