Billing & Collection Officer

Key Responsibilities

• Manage the billing, collection, and recovery of revenues in accordance with legislation, policies, and procedures.
• Establish liability, apply discounts and exemptions, maintain accurate records, and manage accounts through the full recovery process.
• Handle complex customer enquiries via telephone, email, and written correspondence.
• Negotiate payment arrangements and progress cases through recovery and enforcement stages where appropriate.
• Liaise with enforcement agents, valuation bodies, audit teams, and other key stakeholders.
• Provide a high standard of customer care, including supporting vulnerable customers and identifying appropriate solutions.
• Ensure data accuracy, integrity, and compliance with all relevant legislation and best practices.

About You

• Previous experience in revenues, billing, collections, or debt recovery.
• Strong knowledge of recovery processes and relevant legislation.
• Excellent customer service and communication skills.
• Ability to manage a varied caseload and make accurate decisions under pressure.
• Experience using revenues and billing systems is advantageous, particularly Microsoft Dynamics 365 and NEC/Northgate.

This is a Full time role on a temporary contract basis.