Summary: The Billing Analyst role involves ensuring accurate and timely billing in accordance with customer contracts, while adhering to best practices in metering and billing. The position requires providing support to the billing team and managing customer queries effectively. The role is hybrid, requiring a minimum of two days a week in the office, either in Winchester or London. The analyst will also be responsible for fraud monitoring and maintaining high customer service standards.

Key Responsibilities:

• Conduct fraud monitoring checks on customer billing platforms.
• Create and manage billing periods.
• Provide a first-class bureau billing service to customers, addressing queries related to Ability/Affinity platforms via phone and email.
• Locate and discuss data sources and structure.
• Maintain a high degree of customer service for all queries and adhere to service management principles.
• Respond to client enquiries within documented SLAs and log problems encountered.

Key Skills:

• Experience within a Telecoms Billing role.
• Proficiency in Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio).

Salary (Rate): undetermined

City: Winchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other