BEV Propulsion Issue Triage Engineer

The Opportunity This role sits within the Propulsion BEV Domain supporting vehicle testing activity across all our new Battery Electric Vehicle Platforms. It focusses on supporting the triage and resolution of issues reported as part of the Customer Acceptance Testing (CAT) Process. The team carry out first level analysis on powertrain issues raised by vehicle users for the powertrain and charging systems and ensure that the right teams are aware and engaged in resolving these issues robustly. The expectation for this role is to support the delivery of the Propulsion issues triage process across the BEV Platforms, ensuring that all issues are effectively Triaged and Analysed, and routed to the correct Engineering Delivery Teams for resolution.

Main functions/Key Performance Indicator

• Support the delivery of first level of analysis (L0) on issues raised by vehicle users as part of CAT.
• Ensure quality data is collected as part of initial analysis.
• Upkeep the recording and exchange of information internally within the Team.
• Support transacting Issue / Project statuses with the Platform Quality Teams.
• Support in the generation and reporting of Process Metrics, and their communication to Process Stakeholders.

Functional Teams to connect

• Powertrain BEV Domain
• Propulsion Software Integration Team
• Propulsion Programme Team
• Vehicle Engineering Team
• Vehicle Quality Team

Essential:

• Eagerness to understand vehicle level Propulsion issues.
• Understanding of conventional Vehicle Systems.
• Understanding of the architecture and function of a BEV propulsion system.
• Data analysis and reporting of test data (using INCA or equivalent).
• Natural problem solver with a structured approach to problem solving in a technical environment.
• The ability to validate, prepare and read engineering documents.
• Excellent communication and interpersonal skills, with strong influencing and engagement skills.
• To be inquisitive – The ability to evaluate and appropriately challenge existing ideas, processes and ways of working to optimise how we work as a team.
• A full UK driving license.

Desirable:

• Technical Expertise and experience of testing a high voltage component or system.
• Degree qualified or equivalent experience preferred.

Key Accountabilities and Responsibilities

• Lead the triage of powertrain & charging system issues identified via the CAT process.
• Ensure L0 is conducted thoroughly and consistently.
• Contribute to the issue resolution process, where appropriate.
• Assist in identifying appropriate ERAs (emergency response actions) and ICAs ( Interim containment action).
• Liaise with testing teams to replicate issues on test rigs / vehicles, where appropriate.
• Manage relationships with key stakeholders, developing positive relationships and ensuring that information is shared from and to the domain as appropriate.
• Undertake any other work as directed by their line manager in connection with their job as may be requested.