Summary: The Bank Weekend Receptionist role at Vernova Healthcare CIC involves providing flexible reception and administrative support primarily during weekends, covering for staff absences. The position requires welcoming patients, managing appointments, and ensuring a professional environment while adhering to confidentiality and health regulations. This bank position offers no fixed hours, allowing for adaptability in scheduling. The role is crucial for maintaining high standards of customer service within a community-focused healthcare setting.

Key Responsibilities:

• Welcome patients and direct them to appropriate services.
• Answer telephone calls promptly and professionally.
• Make appointments and provide clear information about services and costs.
• Respect patient confidentiality in accordance with The Data Protection Act.
• Liaise with staff and organizations regarding clinic arrangements and patient appointments.
• Ensure clinical rooms are set up correctly for clinicians.
• Manage supplies within clinical consulting and treatment rooms.
• Receive and manage incoming correspondence and telephone inquiries.
• Provide chaperone support for clinical staff as needed.
• Facilitate safe dispatch of clinical specimens to the hospital.

Key Skills:

• Experience in a customer-focused role, preferably in a healthcare setting.
• Excellent communication skills, both verbal and written.
• Strong IT skills, including proficiency in MS Office software.
• Ability to prioritize tasks and work independently.
• Knowledge of confidentiality and data protection regulations.
• Commitment to equality, diversity, and non-discriminatory practices.
• Problem-solving skills and ability to follow defined procedures.
• Flexibility to work regular weekend shifts.
• Experience with patient administration IT systems.
• Understanding of safeguarding procedures related to vulnerable adults and children.

Salary (Rate): 14.87

City: Macclesfield

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other