Bank Contract - Receptionist
Posted 2 weeks ago by Horder Healthcare
Negotiable
Undetermined
Undetermined
Crowborough, England, United Kingdom
Summary: The Guest Services Assistant (Reception) role at The Horder Centre in Crowborough is a dynamic bank/zero-hours position focused on providing exceptional customer service to patients and visitors. The successful candidate will be the first point of contact, managing switchboard inquiries, patient check-ins, and coordination with clinical teams. This role requires a warm, professional demeanor and the ability to handle various tasks with attention to detail. Candidates must demonstrate their right to work in the UK independently, as sponsorship is not available for this position.
Key Responsibilities:
- Serve as the first point of contact for patients and visitors, ensuring a 5-star experience.
- Handle switchboard inquiries and check-in patients efficiently.
- Coordinate with clinical teams to support smooth patient journeys.
- Manage a variety of tasks with attention to detail in a dynamic environment.
- Utilize IT systems and learn new technologies as needed.
- Communicate effectively in a team-focused environment.
Key Skills:
- Passion for delivering outstanding customer service.
- Professionalism and empathy in handling telephone and face-to-face interactions.
- Proficiency in using IT systems and willingness to learn new technologies.
- Organizational skills and reliability.
- Strong communication skills.
- Alignment with core values: Caring, Friendly, Quality, Integrity, and Pride.
Salary (Rate): undetermined
City: Crowborough
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Are you warm, professional, and thrive in a role where no two days are the same? We are looking for a friendly and capable Guest Services Assistant (Reception) to join our welcoming front-of-house team at The Horder Centre, Crowborough . In this dynamic and flexible bank/zero-hours role, you’ll be the first point of contact for our patients and visitors, ensuring they receive a 5-star experience. From handling switchboard enquiries to checking in patients and coordinating with clinical teams, you’ll play a central part in delivering exceptional service and supporting smooth patient journeys.
Location: The Horder Centre, Crowborough
Contract Type: Bank / Zero-Hours
Shifts Available: Between 6:30 am – 8:00 pm, Monday to Sunday
Rate: From £12.21 per hour
About you: Passionate about delivering outstanding customer service. Skilled in handling telephone and face-to-face interactions with professionalism and empathy. Proficient in using IT systems and confident learning new technologies. Organised, reliable, and able to manage a variety of tasks with attention to detail. A great communicator who thrives in a team-focused environment. Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.
In order to ensure that this role aligns with your expectations, we strongly encourage the inclusion of a covering letter with your application, detailing how your experience to date aligns with this role, as well as details of what the ideal next steps in your career look like. We would love to learn more about you in the immediate application and your reasoning for applying for this position as it will help ensure that our shortlisting stage is as effective and streamlined as possible.
Right to work in the UK
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role , and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
I n order to streamline our recruitment process, we reserve the right to expire vacancies pr ior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.