Bank Booking Officer
Posted 1 day ago by Surrey and Sussex Healthcare NHS Trust
Negotiable
Undetermined
Undetermined
Redhill, England, United Kingdom
Summary: The role of Bank Booking Officer at East Surrey Hospital involves managing patient referrals and appointments while providing excellent customer service in a supportive environment. The position requires handling general office administration tasks and supporting reception services, including face-to-face interactions with patients. Candidates should demonstrate empathy and accuracy in a busy office setting. This role is crucial for ensuring effective clinic utilization in line with the Trust’s policies.
Key Responsibilities:
- Manage referrals and book patient appointments via incoming and outgoing calls
- Provide excellent customer service to patients, colleagues, and stakeholders
- Carry out general office administration tasks
- Support reception services, including face-to-face patient interaction
Key Skills:
- Strong customer service skills
- Ability to manage multiple tasks in a busy environment
- Excellent communication skills
- Empathy and diplomacy
- Attention to detail and accuracy
Salary (Rate): undetermined
City: Redhill
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are seeking customer-focused individuals looking for flexible bank work, who are enthusiastic about joining a friendly and supportive environment within our booking teams at East Surrey Hospital. This is a varied and rewarding role where you will:
- Manage referrals and book patient appointments via incoming and outgoing calls
- Provide excellent customer service to patients, colleagues, and stakeholders
- Carry out general office administration tasks
- Support reception services, including face-to-face patient interaction
As a Booking Officer, you will play a key role in ensuring clinics are effectively utilised and that patients are scheduled in line with the Trust’s Referral to Treatment policy. The successful candidate will need to demonstrate diplomacy and empathy and be comfortable working in various busy office environment whilst maintaining accuracy. We warmly welcome applications from motivated individuals who are passionate about delivering excellent service and want to make a difference.
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities. Applicants must have the right to work in the UK. Please note that sponsorship is not available for Bank work. Please be aware that this vacancy may close earlier than the advertised closing date.
We Provide Emergency And Non-emergency Services To The Residents Of East Surrey, North-East West Sussex, And South Croydon, Including The Major Towns Of Crawley, Horsham, Reigate And Redhill; a Community Of Over 535,000 People. We Provide Acute And Complex Services And a Range Of Outpatient, Diagnostic Services Whilst Crawley Hospital And Horsham In West Sussex And Caterham Dene Hospital And Oxted Health Centre In Surrey Provide Less Complex Planned Services. In 2019 The Care Quality Commission (CQC) Rated Our Services As ‘Outstanding’ And We Are One Of The Best Performing Trusts In England Winners of Health Service Journal Acute Trust of the year award 2021. National Patient Safety Awards winner and strive to be a beacon for safety in all that we do. We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.
For further details / informal visits contact:
Name: Emma Clark
Job title: Deputy Head of Temporary Staffing
Email address: e.clark28@nhs.net
Telephone number: 01737 768511