Bank Administrator

About The Role

UNLOCK YOUR BEST WORK LIFE make a difference for every patient

Are you a strong, detailed, organised and experienced Administrator who can work well on their own and as a part of a team? Are you able to thrive in a fast paced and challenging environment, can you work well under pressure and do you have a keen eye for detail? Are you keen to join an organisation where your work will make a difference to the lives of patients and will leave you feeling more fulfilled? If you have answered YES to the above, we have the opportunity for you to join our team based at our Shepton Mallet hospital and become a member of our welcoming team. This is a Bank Contracted role which would be perfect for anyone who is looking to pick up a few shifts here and there or just supplements your income with the occasional shift

To see what it is like working for the Practice Plus Group, please watch the Video below:

What you'll be doing

• This will include taking ownership of the patient journey and pathways within a team of pathway co-ordinators – working together on certain specialties.
• You will be responsible for booking all types of appointments, answering phone queries and reviewing opportunities within the team to get patient pathways moving quickly.
• You will provide an efficient and effective booking service to patients.
• Answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments
• Providing advice in all matters relating to patient’s appointments, both by telephone and face to face.
• Contacting patients on internal waiting lists to offer earlier appointments.
• You will process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.
• Helping to book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists..
• Operating an efficient Patient Administration System (PAS) to ensure the timely and accurate recording of administrative and clinical information.
• Also monitoring daily out-patient clinic and theatre lists and ensure all patient notes are prepared appropriately and delivered to the relevant departments and units in advance of the appointments, and to review these lists to ensure they are up-to-date.

What we'll look for in you

• The role requires excellent communication skills and good organisational skills as well as good understanding of Microsoft Office applications and high level attention to detail.
• You will have recent and relevant experience, who has excellent communication and interpersonal skills as well as the ability to work under pressure.
• Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload
• Experience in an Administration environment
• Team player
• The ability to work on your own and as part of a team
• Ability to be flexible with regard to working hours

If you have any questions, contact sarah.melder@practiceplusgroup.com

Applicants must have the right to work in the UK