Band 3 Patient Services Administrator

Summary: The Patient Services Administrator role at Birmingham Community Healthcare Foundation Trust involves providing comprehensive administrative support within the dental services at Sandwell Health Campus. Responsibilities include managing appointments, handling patient queries, and coordinating outpatient clinics while ensuring efficient service delivery. The position requires flexibility to work across different sites and collaborate with clinical teams to enhance patient experience. The ideal candidate will possess strong organizational and communication skills, along with relevant administrative experience.

Key Responsibilities:

• Provide administrative support including booking appointments and issuing letters.
• Answer patient queries and coordinate outpatient clinics.
• Manage own workload and maintain up-to-date knowledge of services within Specialty Management Groups.
• Work flexibly within the dental team to ensure high-quality patient care.
• Carry out clerical and administrative duties to support the efficient operation of the dental service.
• Rotate with team members to ensure coverage across different Specialty Management Groups as needed.

Key Skills:

• GCSE/CSE level C or equivalent in Mathematics and English.
• RSA 2 or equivalent in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent administrative experience.
• Previous administrative experience and experience working with the general public.
• Excellent communication and organizational skills.
• Strong keyboard skills and proficiency in Microsoft Office, Outlook, and Excel.
• Ability to work as part of a team and use initiative to prioritize workload.
• Outstanding customer service skills and ability to implement new procedures.
• Ability to work under pressure and follow tasks through to completion.
• Knowledge of information systems such as PAS and RiO is desirable.

Salary (Rate): 25674

City: West Bromwich

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other