Summary: The Patient Services Administrator role at Birmingham Dental Hospital involves providing essential administrative support to patients, including appointment bookings, issuing letters, and managing outpatient clinics. The position requires flexibility to work across various Specialty Management Groups while ensuring efficient operation and enhancing patient experience. The administrator will manage their own workload and maintain up-to-date knowledge of services to address patient queries effectively.

Key Responsibilities:

• Provide comprehensive administrative support to patients, including booking appointments and answering queries.
• Coordinate outpatient clinics and support clinical colleagues.
• Manage own workload and maintain knowledge of services within Specialty Management Groups.
• Work flexibly within the dental team to ensure high-quality dental care.
• Carry out clerical and administrative duties to ensure efficient operation of the dental service.
• Rotate with team members to ensure coverage across Specialty Management Groups as needed.

Key Skills:

• GCSE/CSE level C or equivalent in Mathematics and English.
• RSA 2 or equivalent in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent administrative experience.
• Previous administrative experience and experience working with the general public.
• Excellent communication and organizational skills.
• Strong keyboard skills and extensive use of computer programs (Outlook, Microsoft Office, Excel).
• Ability to work as part of a team and use initiative to prioritize workload.
• Outstanding customer service skills and ability to implement new procedures.
• Ability to work under pressure and follow tasks through to completion.
• Knowledge of information systems (e.g., PAS, RiO) is desirable.

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other