Band 2 Bank Booking Co-ordinator

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested*** If you are looking for an opportunity to be part of a small friendly motivated team which will help you to develop your administrative and customer service skills then look no further. A vacancy has arisen within the team as a result of promotion and Birmingham Community NHS Foundation Trust Bank Team would like to invite interested applicants to apply for the role of Booking Coordinator to help them manage the Trust temporary workforce. If you are innovative, motivated and look forward to new challenges then this is the perfect post for you post for you. This post has the potential to progress to a Band 3 Senior Co-Ordinator once specific competencies have been reached. This provides the appointed candidate with an excellent opportunity to progress within their role. The Temporary Staffing Service is a busy and diverse working environment which provides temporary clinical and administration staff to services across Birmingham. We pride ourselves on providing high quality dedicated Bank members to meet staffing shortfalls in our clinical and non-clinical services. As a Booking Co-Ordinator you will be part a small team that is tasked to manage a particular service area, ensuring requests for bank staff is met on a daily basis using the systems and processes designed to ensure efficient and appropriate use of temporary staffing. You will work also be part of a wider HR Team, providing an efficient service, taking calls and resolving queries. To perform well in this position you will need to demonstrate excellent customer service skills, be a good team player who is able to use own initiative, prioritise your workload, whilst working to tight deadlines and dealing with frequently changing priorities. Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages is essential. Full training will be provided for our specialist software. You will need to be willing to learn and undertake training and development that the role requires. Excellent written & verbal communication and interpersonal skills are essential as direct contact with a range of staff and departments internally as well as external to the Trust is pivotal to this role. This role involves working various shifts between the hours of 8am-9pm Monday-Friday and 8am-4pm Weekends and Bank Holidays Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centers, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Center and one of Europe’s leading Dental Hospitals and School of Dentistry. IMPORTANT Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address For further details / informal visits contact: Name: David Szeto-Clarke Job title: Operations Manager Email address: David.Szeto-Clarke1@nhs.net Telephone number: 07808 204632