B2B Supply Chain Customer Service Manager
Posted 1 day ago by Hays
£50,000 Per year
Fixed-Term
Hybrid
Uxbridge, England, United Kingdom
Summary: This role is for a B2B Supply Chain Customer Service Manager on a 6-month fixed-term contract within the FMCG sector. The position involves managing a team to ensure efficient order fulfillment and addressing customer service issues. The role offers potential for longer-term opportunities and requires a hybrid working arrangement with office attendance in Uxbridge. Candidates should have relevant experience in B2B supply chain and order to cash processes.
Key Responsibilities:
- Manage a team of 3 to support the B2B supply chain function.
- Oversee order fulfillment and handle invoicing or credit queries.
- Onboard into ERP systems and support the sales team in achieving customer objectives.
- Ensure adherence to KPIs and SLAs with logistics providers.
- Act as the escalation point for delivery issues, providing strong customer service.
Key Skills:
- Experience in B2B Supply Chain and order to cash processes.
- Strong customer service skills and client exposure.
- Experience working with logistics providers.
- Ability to manage a team effectively.
- Familiarity with ERP systems.
Salary (Rate): £50,000.00 yearly
City: Uxbridge
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
Your new company We are seeking a 6-month Fixed Term Contract to join our fabulous client in the FMCG space. This role is initially 6 months but could result in something more long-term.
Your new role In this Supply Chain Customer Service role, you will manage a team of 3 to support the seamless running of the B2B supply chain function, of which they manage c. 2,000 orders per week. As the team leader, you will be responsible for all order fulfilment and any invoicing or credit queries. You will be responsible for onboarding into their ERP systems and support the sales team to deliver customer objectives.
What you'll need to succeed To succeed in this role, you will have experience across B2B Supply Chain and be experienced in order to cash process. You will have experience working with logistics providers and ensure KPIS and SLAs are being adhered to. You will be the escalation point for any delivery issues, so strong customer service and client exposure is key.
What you'll get in return In return, there may be longer-term opportunities within this business. They do offer hybrid working, but you must be able to attend the Uxbridge office 2-3 days per week. You will receive an annual salary plus employment benefits as you will be hired directly by the business. If you want to work in a fast-paced supply chain environment, then this is the role for you.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk