The Role
you'll provide face-to-face, desk-side and floor-walking support to Fund Managers, senior executives and Front Office users, troubleshooting everything from desktop and Microsoft 365 issues to mobile devices, endpoint management and meeting room technology.
This is a fast-paced, high-visibility role where technical expertise, excellent communication and outstanding customer service are essential.
What We re Looking For
- 5+ years Desktop/End-User Support experience across 1st-3rd Line.
- 3+ years Financial Services experience, ideally Investment Banking or Asset Management, supporting Fund Managers, Front Office or VIP users.
- Microsoft Azure certification and a minimum of 2 years hands-on Azure experience.
- Strong Microsoft Intune, Apple Business Manager (ABM) and iOS/iPadOS management experience.
- Windows Autopilot - device enrolment, configuration, deployment and troubleshooting.
- Microsoft 365 - strong support skills across Outlook, Teams, Excel, PowerPoint, OneDrive and Copilot.
- Desktop & Hardware Support - Dell laptops/desktops, docking stations, Windows builds, Apple devices and peripherals.
- Infrastructure & Security - working knowledge of Active Directory, Entra ID, Exchange Admin Center, ServiceNow, Zscaler, Proofpoint and Microsoft Defender.
- Meeting Room & AV Support - hands-on experience supporting Microsoft Teams meeting rooms, video conferencing, AV equipment and mobile devices is essential.
- VIP/Executive Support - proven ability to support senior, demanding users professionally, with excellent communication and incident ownership.
What Will Make You Stand Out?
- We re particularly interested in engineers who:
- Are technically strong and hands-on, with excellent troubleshooting skills.
- Have supported Fund Managers, senior executives or Front Office teams within Financial Services.
- Take a proactive, ownership-driven approach and see incidents through to resolution.
- Can work independently, remain calm under pressure and deliver a premium, white-glove service.
- Have excellent interpersonal skills and maintain a smart, professional appearance.
- Speak French - advantageous, but not essential.
Contract Details
- Location: Central London - 5 days onsite
- Duration: Initial 6 months, strong possibility of extension
- Rate: £260-£275 per day - Inside IR35 (Umbrella only)
- Start: Immediate
- Hours: Monday-Friday, rotating shifts:
- 07:30-16:30
- 10:30-19:30
Rate:
£280/day
Location:
London
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Senior