Key Details
- Location: Onsite, Central London
- Working Pattern: Rotational shifts
- Rate: £260-£280 per day (Inside IR35 - Umbrella only)
- Languages: French fluency advantageous
Role Overview
This role is heavily desktop and floor-walking focused, supporting Front Office and senior stakeholders in a high-pressure investment banking environment.
The successful candidate will deliver white-glove, face-to-face technical support, resolving incidents quickly and professionally while maintaining excellent customer experience standards.
Essential Skills & Experience (Non-Negotiable)
- Proven VIP/Executive Desktop Support experience within Investment Banking
- Azure certification with practical exposure to Azure-based user and endpoint support
- Minimum 5 years' experience across 1st-3rd Line Desktop/End-User Support
- Strong onsite desktop support background, including floor walking and desk-side troubleshooting
- Experience working within a Service Desk/Incident Management environment
- Advanced support of Windows OS (Windows 7 & Windows 10)
- Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word)
- Strong knowledge of Windows Workstation builds, imaging, and hardware troubleshooting
- Confident supporting users both face-to-face and remotely
- Exceptional customer-facing skills, with a polished, professional presence
- Excellent troubleshooting ability with strong attention to detail
- Service-oriented mindset with a focus on first-time fix and user satisfaction
Desirable Skills
- Fluency in French
- Experience supporting Front Office trading environments
- Exposure to Azure AD/Intune user support
- Knowledge of endpoint security and encryption tools
Why Apply
If you are a hands-on Desktop Support Engineer with Investment Banking VIP experience, strong onsite support skills, and a recognised Azure certification, and you are available to start immediately, this is an excellent opportunity to join a fast-paced, high-profile environment.
Rate:
£280/day
Location:
London
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Senior