Azure qualified Technical Support Engineer - Investment Banking
Posted 1 day ago by Global Technology Solutions Ltd
£275 Per day
Inside
Onsite
London
Summary: The role of Azure-Certified Desktop Support Engineer focuses on providing high-level VIP support within an investment banking environment. The position requires hands-on desktop support skills and a valid Azure certification, with responsibilities including face-to-face technical assistance for senior stakeholders. This is a fully onsite role based in Central London, initially for a 6-week contract with potential for extension. The successful candidate will be expected to deliver exceptional customer service while resolving technical issues efficiently.
Key Responsibilities:
- Provide white-glove, face-to-face technical support to front-office and senior stakeholders.
- Resolve incidents quickly and professionally while maintaining excellent customer experience standards.
- Support users both face-to-face and remotely in a high-pressure investment banking environment.
- Perform desktop support tasks including floor walking and desk-side troubleshooting.
- Manage incidents within a Service Desk / Incident Management environment.
Key Skills:
- Proven VIP / Executive Desktop Support experience within Investment Banking.
- Azure certification with practical exposure to Azure-based user and endpoint support.
- Minimum 5 years’ experience across 1st–3rd Line Desktop / End-User Support.
- Strong onsite desktop support background, including floor walking and desk-side troubleshooting.
- Advanced support of Windows OS (Windows 7 & Windows 10) and Microsoft Office 365.
- Exceptional customer-facing skills with a polished, professional presence.
- Excellent troubleshooting ability with strong attention to detail.
- Service-oriented mindset with a focus on first-time fix and user satisfaction.
Salary (Rate): £275 per day
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Azure-Certified Desktop Support Engineer – Investment Banking (VIP Support) Immediate Start We are seeking an experienced Desktop Support Engineer with a strong VIP support background in Investment Banking and a valid Azure certification to join our client’s team in Central London . This is a fully onsite, hands-on desktop role for an initial 6-week contract , with a strong possibility of extension. Key Details Location: Onsite, Central London Working Pattern: Rotational shifts 07:30 – 16:30 10:30 – 19:30 (Monday to Friday) Rate: 275 per day (Inside IR35 – Umbrella only) Languages: French fluency advantageous Role Overview This role is heavily desktop and floor-walking focused , supporting front-office and senior stakeholders in a high-pressure investment banking environment. The successful candidate will deliver white-glove, face-to-face technical support , resolving incidents quickly and professionally while maintaining excellent customer experience standards. Essential Skills & Experience (Non-Negotiable) Proven VIP / Executive Desktop Support experience within Investment Banking Azure certification with practical exposure to Azure-based user and endpoint support Minimum 5 years’ experience across 1st–3rd Line Desktop / End-User Support Strong onsite desktop support background , including floor walking and desk-side troubleshooting Experience working within a Service Desk / Incident Management environment Advanced support of Windows OS (Windows 7 & Windows 10) Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word) Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting Confident supporting users both face-to-face and remotely Exceptional customer-facing skills , with a polished, professional presence Excellent troubleshooting ability with strong attention to detail Service-oriented mindset with a focus on first-time fix and user satisfaction Desirable Skills Fluency in French Experience supporting front-office trading environments Exposure to Azure AD / Intune user support Knowledge of endpoint security and encryption tools Why Apply If you are a hands-on Desktop Support Engineer with Investment Banking VIP experience , strong onsite support skills , and a recognised Azure certification , and you are available to start immediately, this is an excellent opportunity to join a fast-paced, high-profile environment.