Azure Cloud Infrastructure Engineer

Key Responsibilities

• Provide day-to-day Microsoft Azure support and administration.
• Monitor Azure infrastructure, services and platform health.
• Investigate and resolve Azure alerts, incidents and service requests.
• Troubleshoot infrastructure, networking, connectivity and performance issues.
• Support Azure Virtual Desktop (AVD) environments.
• Administer Azure Virtual Machines, storage, networking and application services.
• Support Azure networking including VNets, NSGs, VPNs, DNS and IP addressing.
• Implement routine firewall and networking changes.
• Support Microsoft Entra ID / Azure AD and Microsoft 365.
• Carry out infrastructure patching, maintenance and upgrades.
• Support end-user computing and device configuration where required.
• Maintain technical documentation, runbooks and knowledge articles.
• Work within ITIL-style incident, change and service-management processes.
• Assist with infrastructure projects and platform improvement activity.
• Support security monitoring, vulnerability management and audit requirements.
• Escalate complex issues appropriately to senior engineers.

Required Experience

• Strong hands-on Microsoft Azure experience.
• Commercial experience supporting Azure infrastructure.
• Experience troubleshooting cloud infrastructure and technical incidents.
• Strong understanding of networking fundamentals.
• Experience with Azure VNets, NSGs, VPN and DNS.
• Practical experience with Azure Virtual Desktop / AVD.
• Experience with Microsoft Entra ID / Azure AD.
• Experience supporting Microsoft 365.
• Good understanding of virtual machines, storage and cloud infrastructure.
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage infrastructure tickets through to resolution.
• Good written and verbal communication skills.

Desirable Experience

• AZ-900 or AZ-104 certification.
• PowerShell scripting.
• Bicep.
• Terraform.
• Infrastructure-as-Code.
• Jira / Confluence.
• ITIL / service management.
• Financial services, fintech, payments or banking technology.
• SaaS or technology product environments.

The Ideal Candidate

This role would suit a Cloud Engineer, Azure Engineer, Infrastructure Engineer, Cloud Support Engineer, Azure Support Engineer or Infrastructure Support Engineer who enjoys being hands-on.

Candidates should have enough commercial experience to operate independently without requiring constant technical direction.

Candidates from SaaS, technology, fintech, financial services, payments and in-house commercial environments are particularly encouraged to apply.

MSP candidates will also be considered where they have strong, hands-on Azure support experience.

This is not an Azure Architect or high-level design role. The focus is on practical Azure infrastructure support, troubleshooting, administration and BAU operations.