Azure 3rd Line Engineer

Summary: The Azure 3rd Line Engineer role involves providing technical support to clients in Whitechapel through various communication channels, ensuring high levels of customer satisfaction and resolution. The position requires strong troubleshooting and problem-solving skills, along with the ability to guide customers effectively. The engineer will be responsible for managing faults and requests, adhering to service level agreements, and identifying process improvements. A deep understanding of Azure technologies and customer service excellence is essential for success in this role.

Key Responsibilities:

• Receiving, logging, taking ownership, resolving and monitoring faults/requests throughout their life cycle, applying First Time Fixes to minimise User downtime.
• Ensuring the highest levels of troubleshooting is applied to every customer contact made through the use of agreed processes.
• Fully understanding and complying with client contractual SLAs, providing the highest level of service by meeting or exceeding those SLAs/KPIs and by proactively identifying process improvement opportunities within the department.
• Ensuring all tickets are handled in accordance with quality standards set out.

Key Skills:

• Microsoft Azure Active Directory (Azure AD): Deep understanding of user and group management, role-based access control (RBAC), conditional access policies, and identity governance.
• Azure Subscription Management: Proficiency in managing Azure subscriptions, including cost management, resource group organization, and policy enforcement.
• Azure Resource Management (ARM) Templates: Ability to deploy and manage Azure resources using Infrastructure-as-Code (IaC) principles with ARM templates or Bicep.
• PowerShell and Azure CLI: Strong Scripting skills for automating administrative tasks, managing resources, and querying Azure services.
• Network Fundamentals (Azure Networking): Understanding of virtual networks (VNets), subnets, network security groups (NSGs), Azure Firewall, and VPN gateways.
• Security Best Practices in Azure: Knowledge of implementing and maintaining security best practices within the Azure environment, including multi-factor authentication (MFA) and security monitoring.
• Monitoring and Alerting (Azure Monitor): Experience configuring and utilizing Azure Monitor for logging, metrics, and setting up alerts for critical events.
• Backup and Recovery (Azure Backup/Azure Site Recovery): Familiarity with implementing and managing backup and disaster recovery solutions for Azure resources.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT