AVP - IT Service Reporting & Governance

We are looking for an experienced Service Reporting & Governance SME (AVP) to help define and strengthen the organisation’s Production Management and Service Delivery governance framework within a complex financial services environment. You will have the opportunity to shape and define how Production Management and IT Service Delivery governance should operate, including executive-level MI, metrics, controls and reporting standards.

What you'll do:

• Define and design the Production Management and Service Delivery governance structure, drawing on established industry best practice.
• Develop and produce executive-level service reporting, management information, metrics, KPIs and governance packs.
• Define the appropriate metrics, reporting standards and governance controls, rather than simply producing existing reports.
• Provide oversight of service performance, operational risks, issues and control effectiveness.
• Work closely with Technology, Service Management and senior stakeholders to improve governance and reporting maturity.
• Support areas overlapping with Operational Resilience and DORA, ensuring relevant governance and regulatory requirements are incorporated.
• Drive continual improvement across reporting, governance processes and service management controls.

What you'll bring:

• Strong experience in Service Management, Service Delivery, Production Management or Technology Governance.
• Proven experience designing governance frameworks, reporting structures and executive-level MI.
• Banking or Financial Services experience is essential.
• Strong knowledge of Operational Resilience and DORA.
• Hands-on experience with Power BI and ServiceNow is essential.
• Strong stakeholder management skills with the ability to communicate effectively with senior and executive-level audiences.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates