AV Event Support
Posted Today by Synergyassure Inc
Negotiable
Undetermined
Onsite
Twycross, England, United Kingdom
Summary: The AV Event Support role involves providing on-site technical assistance for audio-visual events in Twycross, United Kingdom. Engineers will be responsible for setup, troubleshooting, and support during events, ensuring smooth operation of AV systems. The position requires a minimum of three years of experience or equivalent certification in AV support. Proficiency in English and local languages is essential for effective communication during events.
Key Responsibilities:
- Conduct pre-planned calls with business groups or dry runs.
- Provide on-site setup service and remain in the room for the defined duration.
- Assist users with connecting devices to the AV system.
- Route content to displays and join Teams or Teams Live calls.
- Test microphones and audio in-room and on the call.
- Verify camera functionality and adjust angles via touch panel.
- Advise presenters on operating the touch panel.
- Assist with break/fix troubleshooting during events.
- Help shut down AV systems and return microphones to chargers after events.
- Update internal tools with accurate site-specific event information.
Key Skills:
- Minimum of three years of experience in AV event support or equivalent certification.
- Proficiency in English (written and spoken).
- Local language proficiency for additional location support.
- Technical knowledge of AV systems and troubleshooting.
- Strong communication and interpersonal skills.
Salary (Rate): undetermined
City: Twycross
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Onsite On-Demand: AV Event Support Location: Atherstone,Manor Park, Twycross, United Kingdom. This Service Line addresses the Non-Standard AV Event Services Management process. Engineers are required to support scheduled engagements presented via one or more of MS Digital’s tools. Operationally, these events are to be supported via the Resident or Dispatch tech process, described herein, to assist in addressing tickets of this nature. We require that any engineer assigned to remedy tickets of this nature be actioned and remediated by only those engineers that have been fully trained for event support.
Onsite technician responsibilities include:
- Pre-planned calls with business group or dry runs – (administrative)
- AV technician to provide onsite set up service and will remain in the room for defined duration included in request.
Onsite duties may include:
- Assist users with connecting devices to the AV system.
- Routing content to displays.
- Joining room to Teams or Teams Live calls
- Testing microphones and audio in-room and on the call.
- Verifying camera functionality and angle adjustment via touch panel.
- Advise presenters on how to operate touch panel.
- Assisting with break/fix troubleshooting during event.
- After the event is over, help to shut down AV systems (in MPR) and return microphones to chargers after the event is over.
Reporting
- Includes updating internal tool, AV Intake Form with accurate site-specific event information: Hours, Locations, Languages, Interfaces and Ratios
- Engineer Service Line (Dublin, Redmond, Beijing and Hyderabad).
- AV Event support is a subset of regional onsite and dispatch engineer service line
- Primary Delivery Language (24x7): English (written and spoken) is the primary language for business communications and interactions. Local language proficiency to facilitate support of additional locations is critical.
- Interfaces or Modalities (subject to change): AV Intake Power App for Demand Intake and Email for communications.
Audio Visual Event Support Skills Requirements Engineers are required to have a minimum of three (3) years of experience or an equivalent certficate