AV & Desktop Support Analyst – Level 1.5 – Contract

Key Responsibilities

• Set up, maintain and troubleshoot corporate meeting-room AV and video conferencing equipment.
• Support Microsoft Teams, Zoom, displays, microphones, cameras and live meetings.
• Provide Level 1.5 desktop support across Windows 10/11, Microsoft 365, Outlook, Excel and Teams.
• Troubleshoot laptops, PCs, monitors, docking stations, peripherals and general end-user IT issues.
• Deliver professional, face-to-face technical assistance to senior executives, VIPs and business users.
• Resolve everyday IT issues and escalate more complex technical problems when required.

Required Experience for the AV & Desktop Support Analyst role

• Hands-on corporate AV/video conferencing and meeting-room support.
• Practical desktop/end-user support experience with Windows and Microsoft 365 applications.
• Strong troubleshooting skills and excellent customer service.
• Experience supporting users within a professional services / large corporate environment.
• Flexibility to undertake both AV and desktop support responsibilities.
• Some training will be provided, but applicants should already have a sound foundation in both AV and desktop support.