Automotive Technical Support Specialists – Aftersales
Posted 4 days ago by SEGULA Technologies
Negotiable
Undetermined
Undetermined
Coventry, England, United Kingdom
Summary: The Automotive Technical Support Specialist – Aftersales role at SEGULA Technologies involves providing expert technical support to repairers and service partners in diagnosing and resolving vehicle issues. This position is crucial for ensuring customer satisfaction and cost-effective solutions while adhering to service lead times. The specialist will manage a workload of technical incidents and maintain high standards of service. The role is based in Coventry, England, within a company focused on innovation in the automotive sector.
Key Responsibilities:
- Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
- Accurately understand, analyse, and identify vehicle problems
- Verify that repairers have applied all recommended diagnostic and repair steps
- Advise corrective actions and provide technical solutions where known
- Ensure full case traceability using PAMIR
- Respect and monitor technical assistance SLAs and lead times
- Manage an average workload of 10 tickets per day, ensuring timely resolution
- Communicate clearly and professionally with all stakeholders
Key Skills:
- Proven experience in automotive aftersales or vehicle diagnostics
- Strong understanding of complex vehicle systems and components
- Experience with software updates and defect troubleshooting
- Ability to document, summarize, and explain technical issues clearly
- Highly organised and results-driven
- Strong focus on customer satisfaction and cost control
- Clear and confident spoken and written communication
- Comfortable working in a fast-paced, case-driven environment
Salary (Rate): undetermined
City: Coventry
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Company Description Join the world of the future in a fast-growing international company! At SEGULA Technologies you will have the opportunity to work on exciting projects and help shaping the future within an engineering company which is at the heart of innovation. SEGULA Technologies serves Clients in the automotive, energy and rail sectors in the UK. We focus on design, construction, installation, commissioning, operation, maintenance, decommissioning and dismantling also covering logistics and documentation.
Job Description We are looking for Automotive Technical Support Specialists – Automotive Aftersales to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively . You will be the first line of expert technical support , ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.
- Key Responsibilities
- Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
- Accurately understand, analyse, and identify vehicle problems
- Verify that repairers have applied all recommended diagnostic and repair steps
- Advise corrective actions and provide technical solutions where known
- Ensure full case traceability using PAMIR
- Respect and monitor technical assistance SLAs and lead times
- Manage an average workload of 10 tickets per day, ensuring timely resolution
- Communicate clearly and professionally with all stakeholders
Qualifications What You’ll Bring Technical Experience Proven experience in automotive aftersales or vehicle diagnostics Strong understanding of complex vehicle systems and components Experience with software updates and defect troubleshooting Ability to document, summarize, and explain technical issues clearly Behavioural Skills Highly organised and results-driven Strong focus on customer satisfaction and cost control Clear and confident spoken and written communication Comfortable working in a fast-paced, case-driven environment
Additional Information Work at the technical core of automotive aftersales operations Build expertise across advanced vehicle technologies Be part of a professional, process-driven technical team