Audit Manager, Customer Banking and Conduct - 12 month Fixed Term Contract

Job Role: Audit Manager, Customer Banking and Conduct – 12 month Fixed Term Contract

Function: Internal Audit

Location: Edinburgh/London/Gloucester – Hybrid/Flexible

Salary: £Competitive plus excellent benefits

Closing date: 28 October 2025

Hello, we're TSB, and we’re here to help our customers be more confident with their money and get more out of life. It’s no coincidence that we have the same ultimate goal for our colleagues. Wherever you work in TSB, you can make a real difference to your career, our business, and get more from life yourself.

We're looking for a passionate and enthusiastic Audit Manager to join our team. This is an exciting opportunity to provide independent assurance over the Bank’s key risk areas, especially those relating to Customers and Conduct. The TSB Internal Audit team has c. 45 colleagues based across London, Edinburgh and Barnwood. As an integral part of the team, you’ll forge excellent relationships with stakeholders, developing a great understanding of their business and provide them with valuable insight on their governance, risk management and control environment. As well as delivering high quality and impactful audits you’ll also help shape the audit plan and drive continuous improvement within the department.

How You’ll Make a Difference

• Grow your specialist knowledge and network, becoming recognised inside and outside the department for your expert insight.
• Help shape the audit plan and contribute to the development of the audit plan.
• Lead increasingly large or complex audits maintaining good quality, time, and budget standards.
• Contribute to the strategic thinking and direction of the audit team and play an important role in shaping parts of the annual audit plan.
• Coach and develop others in the wider team.

What you'll bring

• Considerable experience of managing risk and controls, preferably from leading and delivering audits within an Internal Audit environment.
• An understanding of the retail banking sector including the regulatory environment and challenges faced by mid-tier banks.
• A critical thinker who can positively influence others to think differently.
• A collaborative team player with a growth mindset and an appetite to learn and develop.
• Strong planning and organisational skills, proven ability to deliver to timelines, experience with managing and delivering multiple tasks.
• Good understanding of Customer Banking and Conduct risks and controls and how to apply these through your audit work.
• Excellent verbal and written communication skills and experience of delivering potentially challenging messages to senior management; excellent attention to detail.
• Strong internal and external stakeholder management and influencing skills.
• Relevant qualifications would be an advantage, but not essential
• Experience of using Agile project management principles and ways of working would also be beneficial.

What We Offer In Return

• Hybrid and flexible working arrangements to support a healthy work/life balance
• An attractive reward and myTSB benefits package, giving you more of what matters to you
• A diverse, energising, and collaborative working environment
• A career that’s enriching and full of opportunities

So, if this sounds right up your street, come join our team, we make things happen! We are TSB. Life Made More. #Hybrid

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.