Description & Requirements
On behalf of the Disclosure and Barring Service (DBS), we are looking for an SC Cleared Associate Director for Digital (G6) (Inside IR35) for a contract based in Liverpool or Darlington (Hybrid working).
Purpose: The Associate Director of Digital will provide senior leadership for digital services across DBS, ensuring services are designed around user needs, delivered to the Digital by Default Service Standard, and continuously improved through evidence, data and user insight.
The role will act as the organisational lead for digital by design, user-centred design and user experience, building the capability, culture and governance required to ensure DBS services are simple, inclusive, accessible, reliable and outcome-focused.
Working closely with operational, policy, technology, commercial and transformation leaders, the postholder will hold end-to-end accountability for the strategy, design, delivery, live operation and continuous improvement of digital services, ensuring priorities align to organisational strategy, operational need and the future Target Operating Model.
As a senior leader within Technology and Innovation, the postholder will shape digital maturity across DBS, lead multidisciplinary teams, influence executive decision-making, and ensure digital services deliver value for money, public trust and measurable benefits for users, staff and partners.
As Associate Director for Digital, your key responsibilities will be:
- To lead digital by design across DBS, ensuring services, products, policies and processes are shaped around user needs, accessibility, inclusion, evidence and measurable outcomes. T
- To lead and mature the User-Centred Design function, strengthening user research, service design, interaction design, content design and accessibility capability. T
- Set and communicate a clear digital service vision, securing alignment across senior stakeholders on priorities, trade-offs, risks, opportunities and outcomes.
- Take accountability for service performance, resilience, compliance and continuous improvement across the full service lifecycle, from discovery through to live service.
- Use performance data, user research, operational insight and delivery evidence to improve services and realise measurable benefits.
- Embed governance and assurance that require user insight, accessibility, testing, value for money and continuous improvement as standard.
- Lead high-performing multidisciplinary teams, creating a culture of accountability, collaboration, agility and continuous learning.
- Influence at executive level, ensuring user needs and digital service outcomes shape strategic decisions, investment choices and transformation roadmaps.
Essential Criteria
- Ability to lead at senior level across organisational boundaries, setting direction, influencing executive decisions and holding teams and partners to account for digital service outcomes.
- Significant experience of leading complex digital services, products or transformation activity in a large organisation, including accountability for service design, delivery, live operation and continuous improvement.
- Strong understanding of user-centred design, service design, accessibility, agile delivery, product management, digital service standards and the use of insight and performance data to improve services.
PLEASE NOTE: SC Clearance is an essential requirement for this role. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.
Armed Forces Covenant
DBS guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."