Assistant Ranger Visitor Services
Posted 1 week ago by Dorset Council UK
Negotiable
Undetermined
Undetermined
Ashley Heath, England, United Kingdom
Summary: This role as an Assistant Ranger Visitor Services at Moors Valley Country Park involves providing front-line customer service and administrative support to enhance the visitor experience. The position requires engaging with visitors, managing inquiries, and supporting the operational needs of a busy countryside destination. The successful candidate will play a crucial role in the day-to-day functioning of the Visitor Centre. A strong focus on customer service and organizational skills is essential for this diverse role.
Key Responsibilities:
- Serve as the initial point of contact for front-line customer service support.
- Provide administrative support to the visitor service team.
- Manage high volume inbound calls and respond to emails.
- Handle face-to-face inquiries from visitors.
- Support the effective running of the countryside visitor destination.
- Engage with visitors and provide information about the park and services.
Key Skills:
- Experience in a busy customer-facing environment.
- Excellent communication skills.
- Background in a variety of administrative duties.
- Strong organizational skills and attention to detail.
- Proficiency in using digital systems.
- Proactive nature with a passion for customer service delivery.
Salary (Rate): undetermined
City: Ashley Heath
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
This role is based at Moors Valley Country Park and Forest in the heart of the New Forest. At Moors Valley there is something for everyone, whether you want to enjoy a peaceful walk or cycle ride through the Forest, experience a ride on an authentic narrow-gauge steam railway or even travel through the treetops on a high wire forest adventure with Go Ape. Working at the park are a team of Rangers each with their own specialism, with the main focus of this post to provide visitor service and administrative support to a wide-ranging countryside service.
What You Will Be Doing
You will be the initial point of contact for front line customer service support, alongside providing administrative support to the visitor service team at the park. The main duties of this role are designed to support the effective running of a busy countryside visitor destination. This role is hugely diverse; it means meeting lots of new people and learning all there is to know about the park and the work we do in support of the wider teams.
About You
The successful candidate would be expected to complete a wide variety of Information Point administration, which includes managing high volume inbound calls, responding to emails and handling face to face enquiries, along with a variety of other customer focused tasks. The ideal candidate will have; experience of working in a busy customer facing environment, excellent communication skills and a background within a wide variety of administrative duties. They will also be organised and work with a strong attention to detail. Proficiency in using digital systems preferred, with a proactive nature and a passion for great customer service delivery. The role of Assistant Visitor Service Ranger is of vital importance to the team at Moors Valley being an integral part of the day to day running of the Visitor Centre and being the first point of contact for all visitors to site.