Assistant Manager, Transfer Agency, Fund Distribution Services M/F
Posted 1 day ago by Caceis
Negotiable
Undetermined
Undetermined
Putrajaya, Malaysia
Summary: The Assistant Manager for Transfer Agency at CACEIS Malaysia is responsible for ensuring accurate and timely operations related to capital calls, subscriptions, distributions, and transfers within Shareholder Services. This role involves managing day-to-day activities, monitoring team performance, and ensuring compliance with service level agreements. The position is integral to maintaining high-quality service and operational excellence in a dynamic financial environment. The role is based in Putrajaya, Malaysia, and requires a strong background in financial services operations.
Key Responsibilities:
- Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
- Responsible for the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's /KQI's.
- Act as the team's "go to" personnel in matters related to Dealing, Reporting and Settlement.
- Monitor workloads and coach team members on technical aspects of day-to-day operations.
- Promote CACEIS's Values and ensure governance during Distribution/Special Events/Ad-Hoc requests.
- Monitor team daily tasks to ensure timely and accurate completion.
- Perform quality checks or second level validation on output from the team.
- Ensure daily cut-offs are adhered to in accordance with the SLA.
- Manage queries effectively and liaise with other departments to ensure high-quality service.
- Adhere to escalation protocol to Management in case of operational issues.
- Provide back-up relief for absent staff to ensure ongoing productivity.
Key Skills:
- Bachelor Degree / BSc Degree or equivalent.
- 3-5 years of experience in Transfer Agency or financial services industry in an operations environment.
- Good written and verbal communication skills, initiative, and attention to detail.
- Strong interpersonal skills and ability to work as part of a team.
- Good organization skills and ability to prioritize workloads to meet deadlines.
- Experience in business administration and relevant operational knowledge.
Salary (Rate): undetermined
City: Putrajaya
Country: Malaysia
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job description
Business type
Types of Jobs - Asset Management
Job title
Assistant Manager, Transfer Agency, Fund Distribution Services M/F
Contract type
Permanent Contract
Expected start date
31/12/2025
Management position
No
Job summary
What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional
clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
The Assistant Manager is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Region: Europe
Working Hours: 9am - 6pm
What will you do?
- Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
- Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's /KQI's.
- They will be the teams "go to" personnel in matters related to Dealing, Reporting and Settlement.
- The Supervisor will monitor workloads and coach team members specifically on technical aspects of
day to day operations, as well as dealing with and escalating matters of concern to the appropriate
levels. - Promote Cacies's Values and Golden Rules.
Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization. - Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
• Dispatching
• Cash Processing
• Electronic Dealing
• Reporting
• Distribution
- All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
- Perform quality checks or second level validation on output from the team.
- Ensure daily cut-offs are adhered to in accordance with the SLA.
- Ensure quality and timeliness around all activities.
- Ensure queries are managed effectively.
- Liaise with other department units to ensure high-quality service provided to clients.
- Ensure that escalation protocol to Management is strictly adhered to in case of operational issues
and events. - Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times
Supplementary Information
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to
deliver trusted advice to help our clients thrive and communities prosper. We care about each other,
reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits,
and competitive compensation. - Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Position location
Geographical area
Asia, Malaysia
City
Putrajaya
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
- University degree or equivalent desirable
Level of minimal experience
3-5 years
Experience
3-5 years of Transfer Agency or financial services industry in an operations environment.
Required skills
- Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
- Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
- Good organization skills, ability to priorities workloads to meet tight deadlines.
- Experience business administration and / or relevant operational knowledge and experience.