Assistant HR Shared Services Manager

Your New Role

Reporting to the HR Shared Services Manager, you will play a key role in ensuring the efficient delivery of HR administration and first-line HR support services. You will lead and develop a team of HR Administrators and Advisors, driving service excellence, continuous improvement, and compliance across all HR processes.

• Supporting the day-to-day management of the HR Shared Services function.
• Leading, coaching, and developing a team to deliver high-quality HR support.
• Managing workload allocation and ensuring service level agreements (SLAs) are consistently achieved.
• Acting as an escalation point for complex HR queries and employee lifecycle activities.
• Supporting recruitment administration, onboarding, contractual changes, and leaver processes.
• Supporting payroll operations
• Driving process improvement initiatives to enhance efficiency and customer experience.
• Supporting HR projects, organisational change initiatives, and system enhancements.
• Ensuring compliance with employment legislation, company policies, and data protection requirements.
• Building strong relationships with stakeholders across the business.

What You'll Need to Succeed: To be successful in this role, you will have:

• Previous experience within an HR Shared Services, HR Operations, or HR Administration leadership role.
• Proven experience leading or supervising a team within a busy HR environment.
• Strong knowledge of HR processes across the employee lifecycle.
• Experience using HR systems and maintaining accurate employee data.
• Excellent organisational and prioritisation skills with the ability to manage multiple deadlines.
• Strong problem-solving and decision-making capabilities.
• Exceptional communication and stakeholder management skills.
• A continuous improvement mindset with experience reviewing and improving HR processes.
• Good knowledge of UK employment legislation and HR best practice.

This is a contract role for 12 months initially and is hybrid working. Interviews are being conducted as soon as suitable applications are received - please apply now if you are keen to be considered.