Assistant Housing Gateway Officers

Summary: The Assistant Housing Gateway Officer role in South London involves being the first point of contact for individuals experiencing homelessness or housing issues. The position focuses on providing advice, support, and practical solutions to help individuals secure housing. The role requires strong customer service skills and the ability to handle sensitive situations effectively. Comprehensive training is provided, with a hybrid working arrangement available after initial training.

Key Responsibilities:

• Conduct face-to-face homeless assessments and process referrals
• Provide housing advice, assistance, and support to prevent homelessness
• Maintain Personalised Housing Plans and update records accurately
• Support vulnerable individuals in accessing housing solutions
• Assist customers with online housing applications and bidding systems
• Deliver a professional and empathetic customer service experience

Key Skills:

• Strong customer service skills - housing experience is not essential
• Good IT skills and ability to manage online systems
• Ability to communicate effectively and handle sensitive situations
• A proactive and empathetic approach to supporting individuals

Salary (Rate): £24/hour

City: Peckham

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other