Assistant General Manager
Posted 1 week ago by Inspired Villages
Negotiable
Undetermined
Undetermined
Turvey, England, United Kingdom
Summary: The Assistant Village Manager at Inspired Villages is responsible for leading village operations, ensuring exceptional service delivery, resident satisfaction, and team engagement. This role involves managing multiple teams, overseeing day-to-day operations, and driving performance while fostering a strong community atmosphere. The position requires collaboration with various stakeholders to uphold the brand's values and enhance the resident experience. Candidates should be committed to personal and professional development and capable of empowering their teams to achieve high standards.
Key Responsibilities:
- Building and leading multiple village teams including housekeeping, kitchen, food & beverage, and overnight porters.
- Demonstrating a commitment to continuous personal and professional development.
- Empowering direct reports to deliver exceptional experiences for residents, guests, and customers.
- Identifying and developing outstanding talent within your functional area.
- Collaborating across teams to deliver against objectives and targets.
- Ensuring all Inspired Villages policies, processes, and standards are consistently followed.
- Managing risk within your functional areas and maintaining appropriate controls.
- Safeguarding residents, visitors, and team members at all times.
- Driving high performance and engagement through objective setting, performance reviews, and commercial focus.
- Identifying and addressing improvement areas impacting resident experience and team effectiveness.
- Overseeing day-to-day operations to ensure smooth, high-quality service delivery.
- Driving vibrancy within the village through promotion, activities, and full use of facilities.
- Improving resident feedback outcomes by creating and delivering action plans for continuous improvement.
- Managing your area of the service charge budget in partnership with the General Manager.
- Driving food & beverage profitability through increased footfall, cost control, and service excellence.
- Delivering ancillary revenue streams while maintaining costs within budget to support village P&L targets.
- Supporting the sales team by promoting the village and contributing to overall sales success.
Key Skills:
- Proven experience in mid-level management, ideally within hospitality or retirement communities.
- Experience managing chargeable F&B services, including budget management and labour planning.
- Sound knowledge of current Health & Safety legislation and best practices.
- Experience overseeing additional hospitality services beyond F&B.
- Proficiency in Microsoft Office and strong overall computer skills.
Salary (Rate): undetermined
City: Turvey
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We’re driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. We’re now looking for an Assistant Village Manager to join us and lead our village operations team. If you’re seeking a career that means more and gives you more, both personally and professionally, there’s a place for you at Inspired Villages. As Assistant Village Manager , you’ll work closely with the General Manager, regional teams, and wider business to uphold our brand, values, and village ethos. You’ll be a visible role model for your team, ensuring exceptional service delivery, resident satisfaction, team engagement, and commercial performance. Creating and nurturing outstanding customer relationships will come naturally to you. If you’re ready to build a career with purpose, one that offers genuine development and the chance to make a real difference, we’d love to welcome you to Inspired Villages.
The Role
- Managing Colleagues
- Building and leading multiple village teams including housekeeping, kitchen, food & beverage, and overnight porters.
- Demonstrating a commitment to continuous personal and professional development, creating opportunities for career growth for yourself and your team.
- Empowering direct reports to deliver exceptional experiences for residents, guests, and customers.
- Identifying and developing outstanding talent within your functional area.
- Collaborating across teams to deliver against objectives and targets.
- Managing Performance, Compliance & Risk
- Ensuring all Inspired Villages policies, processes, and standards are consistently followed.
- Managing risk within your functional areas and maintaining appropriate controls.
- Safeguarding residents, visitors, and team members at all times.
- Driving high performance and engagement through objective setting, performance reviews, and commercial focus.
- Identifying and addressing improvement areas impacting resident experience and team effectiveness.
- Managing the Internal Community
- Overseeing day-to-day operations to ensure smooth, high-quality service delivery.
- Driving vibrancy within the village through promotion, activities, and full use of facilities—engaging with residents to build a strong community.
- Improving resident feedback outcomes (NPS and OSAT) by creating and delivering action plans for continuous improvement.
- Managing Finance
- Managing your area of the service charge budget in partnership with the General Manager.
- Driving food & beverage profitability through increased footfall, cost control, and service excellence.
- Delivering ancillary revenue streams (e.g., chargeable laundry, maintenance) while maintaining costs within budget to support village P&L targets.
- Supporting the sales team by promoting the village and contributing to overall sales success.
Key Requirements
- Proven experience in mid-level management, ideally within hospitality or retirement communities
- Experience managing chargeable F&B services, including budget management, labour planning, and creating commercially viable offerings that provide choice, value, and meet resident needs
- Sound knowledge of current Health & Safety legislation and best practices
- Experience overseeing additional hospitality services beyond F&B
- Proficiency in Microsoft Office and strong overall computer skills
The Benefits
- Health & Wellbeing: Bupa Health Cash Plan including Employee Assistance Program and Life Assurance at 4× your annual salary
- Generous Leave: 33 days annual leave, inclusive of bank holidays, pro-rated to your contracted hours, plus a holiday buying scheme to purchase up to 5 days.
- Special Time Off: Big birthdays off for milestone birthdays ending in a 0
- Pension: 5% matched contribution scheme
- Perks & Discounts: Retail discounts across a variety of outlets and access to SMART tech
- Learning & Development: Ongoing opportunities to grow your skills and career
- Wellbeing Resources: Access to a wellbeing hub, including discounts on wellbeing interventions
- Sustainable Travel: Cycle to Work scheme and Electric Car scheme
At Inspired Villages , we welcome everyone, regardless of background, to be part of our thriving community. Here, you will be included, involved, and inspired to bring your unique talents to life. We are committed to fostering a culture of belonging, where individuality is celebrated and you are encouraged to be your best every day. More enjoyment. More satisfaction. More like one big family. If you are looking for a career that truly means more and gives you more, hit that apply button and join us.