Asset Manager
Posted Today by SMARTEDGE IT SERVICES PRIVATE LIMITED
Negotiable
Undetermined
Undetermined
Warwick, England, United Kingdom
Summary: The Asset Manager role involves managing assets and coordinating on-site activities primarily in Bristol, while also engaging with customers and internal teams. Responsibilities include logistics, stock management, and coordination of hardware and engineers to ensure service level agreements are met. The position requires a strong understanding of IT infrastructure and proficiency in relevant applications. The role is pivotal in maintaining robust stock control and ensuring efficient operations on-site.
Key Responsibilities:
- Facilitate stock movements with Delivery and Partner Teams.
- Accept deliveries of assets and manage stock by booking-in and booking-out.
- Attend customer meetings related to stock management and maintain auditable processes.
- Unbox and bundle assets for dispatch or collection.
- Conduct ad-hoc/monthly audit checks and stock management reporting.
- Monitor open calls and align hardware and engineers to meet SLAs.
- Contact clients to arrange appointments and record updates accurately.
- Assist with disposals preparation and collection.
- Perform other ad-hoc administrative tasks as requested by the Team Leader.
Key Skills:
- Understanding of end user IT infrastructure (Desktops, Laptops, Printers, etc.).
- Proficiency in IT applications such as MS Excel, Service Now, and Outlook.
- Strong organizational and communication skills.
- Ability to maintain auditable stock control processes.
- Experience in logistics and stock management.
Salary (Rate): undetermined
City: Warwick
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Asset Management and Administrator The role acts as both as a specialist in managing assets and co-ordination of on-site activities You will be responsible for the above activities based on-site at Bristol (Central hub) and on the associated sites in line with industry best practice and common tools. You will need to act as a first point of contact Internally and with the customer in relation to Your duties Main Responsibilities includes but not limited to:
- Logistics
- Work with Delivery and Partner Teams to facilitate Stock Movements
- Accept deliveries of assets delivered to the site.
- Work closely with the customer asset management teams, attend customer meetings in relation to stock management.
- Unbox and bundle assets ready for dispatch or collection.
- Own and maintain fully auditable end-to-end processes for robust stock control.
- Ensure storage areas are kept clean and tidy.
- Stock Management & Disposal
- Manage stock by booking-in, booking-out and maintaining an auditable trail of stock
- Complete Ad-hoc/Monthly Audit Checks.
- Complete on Stock Management Reporting
- Work with HCL HAM team in India as required
- Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels.
- Input to the Monthly Peripheral usage/requirements to maintain Stock levels.
- Assist with Disposals preparation/collection.
- Co-ordination
- Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments.
- Contact Clients to book/arrange appointments
- Ensuring all call and completion updates are recorded accurately as per current processes and procedures.
- Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader.
- To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data.
Technical Skills:
- Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook