Summary: The role of Solutions Architect (CCaaS) involves designing customer experience solutions that facilitate the routing of inbound customer interactions to call center agents. The position requires expertise in CCaaS technology and experience with the Amazon Connect platform. The role is hybrid, requiring two days a week on-site in Cardiff, with an initial contract duration of six months. The position is classified as inside IR35.

Key Responsibilities:

• Design and implement customer experience solutions using CCaaS technology.
• Route inbound customer interactions to call center agents effectively.
• Utilize the Amazon Connect platform for solution development.
• Possibly integrate NICE WFM for workforce management solutions.

Key Skills:

• Experience with CCaaS technology.
• Proficiency in the Amazon Connect platform.
• Desirable experience with NICE WFM.
• Strong architectural design skills.

Salary (Rate): 700

City: Cardiff

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT