Arabic-Speaking Project Coordinator [AQ-13938]

About The Hiring Company

Aquent is partnering with a market leader in AI-driven corporate learning solutions, dedicated to empowering global enterprises through innovative technology.

This organization is at the forefront of transforming how companies learn and grow, delivering cutting-edge platforms that drive skill development and operational excellence worldwide.

They are seeking a passionate individual to join their team and make a significant impact on their mission.

About The Role

This pivotal role places you at the heart of client engagement, where your expertise will directly contribute to the successful adoption and utilization of cutting-edge learning platforms.

You will serve as a vital bridge between innovative technology and global enterprise clients, ensuring their journey is smooth, effective, and impactful.

Your contributions will be essential in building strong client relationships and fostering operational excellence across diverse international markets.

Key Responsibilities

• Serve as the dedicated operational contact for Arabic and English-speaking enterprise accounts.
• Facilitate client kick-offs, run 1:1 onboarding calls, and adapt lightweight training materials.
• Manage asynchronous technical troubleshooting, including logging bugs, gathering essential data, and resolving issues within a tight 1-to-2-hour response SLA.
• Work a Sunday through Thursday schedule to align with regional client operations.
• Partner with internal Engagement Managers to track adoption metrics and platform utilization, contributing to client success strategies.

Must-Have Qualifications

• Native-level fluency in Arabic and professional fluency in English.
• 2+ years of external client-facing experience in implementation, customer success, or tech support within a Software-as-a-Service (SaaS) environment.
• Proven ability to work autonomously using modern collaboration and project management tools.
• High adaptability to rapid software updates and dynamic feature changes.

Role Details

This is a 12-month contract opportunity.

The initial work week is 30 hours (8 AM – 2 PM daily schedule), with the potential to ramp up to 40 hours based on performance.

Workdays are Sunday to Thursday. This role is open for a limited time only. Next steps will be shared with shortlisted candidates ASAP.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Client Description

Our Client is an American on-demand software vendor that specialises in applications for HR, finance and planning.

Having designed for government agencies, educational institutions, and some of the world’s largest corporations, they set themselves apart from their competitors as the only ones seamlessly integrating modern and futuristic developments into their existing systems.

Inclusivity Statement

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer.

We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities.

We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.