Apps Support Engineer SC Cleared
Posted Today by Sanderson Government and Defence
£400 Per day
Inside
Hybrid
City of London (EC1), EC1
Summary: The Apps Support Engineer role involves providing 2nd line support for critical business applications within a central government organization. The position requires troubleshooting and resolving incidents while ensuring the stability and performance of services. The role offers a unique opportunity to work in a secure environment, collaborating with various teams to enhance user experience. Candidates must possess strong knowledge of Microsoft applications and experience with Atlassian tools.
Key Responsibilities:
- Provide 2nd line support for business-critical applications
- Troubleshoot and resolve incidents, service requests, and problem tickets
- Support and maintain Microsoft applications, including M365 services
- Administer and support SharePoint environments
- Work with Atlassian tools (Jira and/or Confluence) for incident tracking and knowledge management
- Collaborate with 1st and 3rd line teams to ensure smooth service delivery
- Contribute to documentation, process improvements, and knowledge sharing
Key Skills:
- Proven experience in a 2nd line application support role
- Strong knowledge of Microsoft stack (e.g. Office 365, SharePoint)
- Experience using Jira and/or Confluence
- Excellent troubleshooting and stakeholder communication skills
- Ability to work effectively in a structured, secure environment
Salary (Rate): £375 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Position: Apps Support Engineer
Location: London / Remote
Daily Rate: £350 to £375
Inside IR35
Clearance: UKSV SC Clearance Required
We're supporting a central government organisation in the search for an experienced Application Support Engineer to join their team on a contract basis. This is a great opportunity to work within a secure, high-impact environment, providing 2nd line support across a range of critical business applications. You'll play a key role in ensuring the stability, performance, and continuous improvement of services, working closely with users, technical teams, and suppliers to resolve issues efficiently and enhance user experience.
Key Responsibilities:
- Provide 2nd line support for business-critical applications
- Troubleshoot and resolve incidents, service requests, and problem tickets
- Support and maintain Microsoft applications, including M365 services
- Administer and support SharePoint environments
- Work with Atlassian tools (Jira and/or Confluence) for incident tracking and knowledge management
- Collaborate with 1st and 3rd line teams to ensure smooth service delivery
- Contribute to documentation, process improvements, and knowledge sharing
What we're looking for:
Proven experience in a 2nd line application support role
Strong knowledge of Microsoft stack (e.g. Office 365, SharePoint)
Experience using Jira and/or Confluence
Excellent troubleshooting and stakeholder communication skills
Ability to work effectively in a structured, secure environment
To learn more, please do reach out to Tom Royston via email on
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.