APPRENTICESHIP - Road Logistics Customer Service (Starting October 2025)

Summary: The role is an entry-level apprenticeship in Road Logistics Customer Service at Kuehne + Nagel, based in Bristol. It offers a blend of practical training and study towards a Customer Service Level 3 Apprenticeship standard over a 24-month period. The position involves processing bookings, liaising with various stakeholders, and providing exceptional customer service in the logistics sector. Candidates will receive support from mentors and managers throughout their apprenticeship journey.

Key Responsibilities:

• Efficiently process bookings from clients and overseas agents on to the system.
• Liaise with all parties to organise the movement of goods, providing exceptional customer service.
• Deal with any issues that arise during a shipment and ensure the customer/department is updated.
• Understand an overview of customs requirements and procedures for transporting goods.
• Monitor/maintain transport records, including tracking information and performance metrics.
• Support new customer implementations.
• Process sales and purchase invoices for the branch.
• Attend customer offsite meetings.
• Recognise and escalate operational finance issues.
• Highlight areas of improvement and proactively make recommendations to line manager.
• Manage workload against business & financial deadlines.
• Collaborate with colleagues and participate in meetings and training sessions.

Key Skills:

• Five GCSEs at grades 3 – 9 / A*-D including Maths & English.
• Passion for providing excellent customer service.
• Strong work ethic and effective communication skills.
• Good planning and organization skills.
• Ability to multitask and be a self-starter.
• Previous use of Microsoft Outlook and Excel is beneficial.

Salary (Rate): 15500

City: Bristol

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other