Applications Team Manager – Police Staff – Technology CSC – Counter Terrorism Policing HQ
Posted 1 week ago by Counter Terrorism Policing
£60,893 Per year
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The Applications Team Manager will oversee a team of Application Analysts and Engineers at the CTP Customer Service Centre in Birmingham, providing critical IT support for Counter Terrorism Policing. This role involves managing workloads, prioritizing tasks, and ensuring effective communication with stakeholders. The manager will also represent the Applications Team in various meetings and governance exchanges. This position is a full-time, permanent role with a focus on ITIL best practices and national application services.
Key Responsibilities:
- Provide line management, mentorship, and leadership to the Applications Teams based at the CSC and CTOC.
- Ensure that BAU workloads are actively managed and prioritized in accordance with agreed service levels and ITIL best practice.
- Represent the Applications Team at meetings, working groups, supplier reviews, project boards, etc.
- Liaise with stakeholders from across the business and relay technical solutions with clarity and minimal jargon.
- Represent the function on the CSC Senior Management Team (SMT) and join the Management On Call roster.
- Regularly liaise with other managers of the CSC SMT to ensure collaboration and efficiency in providing support services.
- Act as a point of contact and subject matter expert at the change advisory board and other governance exchanges.
Key Skills:
- Proven experience in line management and team leadership.
- Strong understanding of ITIL best practices.
- Excellent communication skills, with the ability to convey technical information to diverse audiences.
- Experience in managing application services and support functions.
- Ability to prioritize workloads and manage multiple tasks effectively.
- Experience in stakeholder engagement and collaboration.
- Knowledge of governance processes related to IT changes.
Salary (Rate): £60,893 yearly
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Contract type – Full Time, Permanent / Secondment
Location – Birmingham
Band – Band M
Salary – The starting salary is £60,893, which includes allowances totalling £2,928.
Information About The Role
The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support nationwide; to policing as well as other partner agencies, on a 24/7 basis. As a proven centre of excellence, aligned to ITIL best practices, the Application and Data functions have been developed and invested in heavily over the last few years. Now, due to a promotion, the department seeks to recruit a new Applications Team Manager.
As Applications Team Manager you will be supporting a catalogue of national application services that are mission critical to Counter Terrorism Policing. You will be responsible for line managing a diverse teams of Application Analysts and Engineers working on a variety of incidents, problems, changes, releases and patches. You will be performing regular 121’s and setting work prioritisation with our teams, both in Birmingham and London.
Responsibilities
- Provide line management, mentorship and leadership to the Applications Teams based at the CSC and CTOC
- Ensure that BAU workloads are actively managed and prioritized in accordance to agreed service levels and ITIL best practice
- Represent the Applications Team at meetings, working groups, supplier reviews, project boards etc.
- Liaise with stakeholders from across the business and be able to relay technical solutions with clarity and minimal jargon to a diverse audience
- Represent the function on the CSC Senior Management Team (SMT) and join the Management On Call roster to provide an out of hours escalation point to the business for service issues
- Regularly liaise with the other managers of the CSC SMT, ensuring that the teams are collaborating and working efficiently and effectively in providing an end to end support service with other support functions
- Act as a point of contact and subject matter expert at the change advisory board and other governance exchanges to ensure conformity and oversight of technical work that may adversely affect or impact supported applications
How To Apply
Apply to the role by clicking the button below. Further information about the role is also available via this link. For a Secondment opportunity from another Police Force/Civil Service please email recruitment.nctphq@met.police.uk for a Candidate information pack.