Applications Support Analyst (ITIL, Azure, SAAS)
Posted 4 days ago by Hays
£450 Per day
Inside
Hybrid
Manchester, England, United Kingdom
Summary: The Applications Support Analyst role focuses on providing support for enterprise applications, particularly those involving PaaS and SaaS solutions, with a strong emphasis on MS Azure. The position requires a blend of technical skills in application design, troubleshooting, and ITIL processes, along with excellent customer service capabilities. The role is hybrid, requiring two days on-site in Lancashire. The contract duration is six months, classified as inside IR35.
Key Responsibilities:
- Support enterprise applications with a focus on PaaS and SaaS solutions.
- Maintain applications while understanding design and development, including database and infrastructure technologies.
- Utilize troubleshooting and problem-solving skills to resolve issues effectively.
- Document system maintenance and development activities.
- Communicate effectively with cross-functional teams and provide excellent customer service.
Key Skills:
- Experience in 1st/2nd line application support.
- Knowledge of ITIL support processes.
- Up-to-date knowledge of scripting, coding, and application software.
- Experience with MS Azure integrations.
- Familiarity with structured development, analysis, and project management methodologies.
Salary (Rate): £450.00/daily
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Applications Support Analyst (ITIL, SAAS, Azure) 6 Months £450 a day (Inside IR35) Hybrid (2 days onsite in Lancashire) Currently looking for an Applications Support Analyst with exposure to PAAS & SAAS Solution and MS Azure. The successful candidate will have worked on supporting enterprise applications. The following skills and experience are required for this post:
- Proven experience of working in 1st/2nd line applications supports maintaining enterprise applications with a good appreciation of applications design & development, including database and infrastructure technologies.
- Excellent troubleshooting, problem-solving & delivery skills coupled with a good understanding of ITIL support processes.
- Up-to-date knowledge of scripting, coding, and application software
- Proven experience of supporting PaaS and SaaS solutions, including MS Azure integrations
- Awareness of structured development, analysis & project management methodologies
- Proven experience of documenting system maintenance and development activities
- Excellent customer service skills with the ability to communicate effectively at all levels and work with cross-functional teams
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