Summary: The Application Systems Improvement Specialist role in Ealing focuses on enhancing ICT systems and applications within the Applications Team. The position involves improving service delivery, managing system enhancements, and providing third-line support while collaborating with various stakeholders. This temporary role offers a flexible hybrid working model and is pivotal in aligning contributions with the organization's strategic goals.

Key Responsibilities:

• Develop and implement service improvement packages following industry best practices.
• Represent the Applications Team on relevant workstreams, collaborating with stakeholders as needed.
• Coordinate and manage incidents and problems related to specialist applications and software.
• Record, monitor, and resolve application software incidents, escalating as necessary.
• Conduct proactive problem analysis and propose innovative solutions.
• Interpret business and legislative requirements to create technical specifications.
• Assist in planning, testing, and implementation of new software and configurations.
• Maintain comprehensive process documentation for all developments.
• Ensure data integrity and support disaster recovery processes.
• Provide reporting and interpret data in a business context using enquiry languages and reporting tools.

Key Skills:

• Proficient in GIS MapInfo, StatMap suite, Oracle/SQL, and IDOX data.
• Strong background in ICT systems improvement and applications management.
• Experience in business analysis, software implementation, and acceptance testing.
• Familiarity with change control, impact analysis, and data integrity management.
• Knowledge of security management, incident management, and problem analysis.
• Ability to coordinate user testing and manage disaster recovery processes.

Salary (Rate): 400

City: Ealing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT