Summary: The Application Systems Improvement Specialist role is focused on enhancing ICT systems and applications within a forward-thinking organization in the Information Technology sector. The position involves improving service delivery, managing system enhancements, and providing third-line support while collaborating with various stakeholders. This temporary role offers a flexible hybrid working model and is pivotal in aligning contributions with the organization's strategic goals.

Key Responsibilities:

• Develop and implement service improvement packages following industry best practices.
• Represent the Applications Team on relevant workstreams, collaborating with stakeholders as needed.
• Coordinate and manage incidents and problems related to specialist applications and software.
• Record, monitor, and resolve application software incidents, escalating as necessary.
• Conduct proactive problem analysis and propose innovative solutions.
• Interpret business and legislative requirements to create technical specifications.
• Assist in planning, testing, and implementation of new software and configurations.
• Maintain comprehensive process documentation for all developments.
• Ensure data integrity and support disaster recovery processes.
• Provide reporting and interpret data in a business context using enquiry languages and reporting tools.

Key Skills:

• Proficient in GIS MapInfo, StatMap suite, Oracle/SQL, and IDOX data.
• Strong background in ICT systems improvement and applications management.
• Experience in business analysis, software implementation, and acceptance testing.
• Familiarity with change control, impact analysis, and data integrity management.
• Knowledge of security management, incident management, and problem analysis.
• Ability to coordinate user testing and manage disaster recovery processes.

Salary (Rate): 400

City: Ealing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT