Application Support Team Leader

Contract: Fixed term 12 Months

Your role: Do you have a passion for technology that improves lives? As our Application Support Team Leader, you'll play a pivotal role in ensuring the smooth operation of our digital products, all designed to make a positive impact on the people of Greater Manchester.

Greater Manchester (GM) Digital Blueprint 2023-2026

The GM Digital Blueprint is Greater Manchester’s digital strategy. It has been developed in collaboration with stakeholders from across Greater Manchester’s digital sector and shares strategic commitments to put our people, our environment, and our place firmly at the heart of our digital plans. We want to better the lives of our people and for them to be empowered by the opportunities a digitally fuelled city-region brings. We want to use technology and data better to make Greater Manchester a greener, fairer, more prosperous city-region.

GM Digital

The GM Digital Application Support Team Leader will lead the GM Digital Application Support Team. GM Digital comprises digital transformation and project management professionals with technical subject matter expertise. GM Digital works with the ten local authority organisations, and other partner organisations, to manage the delivery of pan-GM digital transformation programmes and projects.

GM Digital:

• Delivers digital transformation programmes and projects where there is a need to do things regionally, or cross-organisationally, and it is not possible or appropriate for one locality to do this independently.
• In collaboration with stakeholders, builds strategic digital and data products used in the delivery of our GM public services.
• Convenes the GM digital transformation system to collaborate, share learning and identify opportunities to drive efficiencies

You'll have the incredible opportunity to see the direct impact your work has on the lives of people in Greater Manchester.

About you:

• Proven experience leading and motivating a technical support team.
• In-depth knowledge of application support methodologies and best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
• A passion for technology and its potential to improve people's lives.

About us:

As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

To find out more about working for us please click here:

Our offer: In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: Greater Manchester Combined Authority - Home | greater.jobs

Hybrid working

This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.

Supporting Documents: Application Support Team Leader Role Profile(PDF,151KB)