Application Support Specialist (USC)

Application Support Specialist (USC)

Posted 5 days ago by 1750261275

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Negotiable
Outside
Hybrid
USA
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Active Server Pages (ASP) Amazon Web Services (AWS) ASP.NET End-User Training And Support File Servers Help Desk Support JIRA Microsoft 365 Microsoft SharePoint Microsoft SQL Servers Microsoft Technology Associate (MTA) Microsoft Windows Nice (Unix Utility) Salesforce ServiceNow SQL (Programming Language)

Summary: The Application Support Specialist role involves providing Level 1 and 2 support to end users across various IT systems, primarily in a remote capacity with occasional onsite requirements in Rockville, MD. The position requires effective documentation and troubleshooting of issues using ticketing systems. The ideal candidate will have experience with applications built on Salesforce, SharePoint, and ASP.NET, as well as familiarity with AWS and SQL Server. This is a long-term contract position with a duration of 7 months plus 4 option years.

Key Responsibilities:

  • Provide real-time end-user support via email, phone, and ticketing system
  • Document and track issues to ensure timely resolution
  • Support applications built on Salesforce, SharePoint, ASP.NET, and IIS
  • Troubleshoot AWS and SQL Server backend performance
  • Escalate unresolved issues appropriately

Key Skills:

  • 2+ years of IT help desk or application support experience
  • Experience with Salesforce, SharePoint, Jira, and/or ASP.NET environments
  • Familiarity with ServiceNow and basic knowledge of AWS
  • Certification: At least one of the following:
  • CompTIA Network+, Security+, or A+
  • MTA (Microsoft Technology Associate Windows OS/Server Fundamentals)
  • CCNA (nice to have)

Salary (Rate): undetermined

City: Rockville

Country: USA

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Title: Application Support Specialist

Start: July, 2025

Loc: Remote with occasional onsite in Rockville, MD (if needed)

Type: Long Term Contract

Duration: 7 month base + 4 option years

Client: Federal

Job Description:

  • Seeking an Application Support Specialist to provide Level 1 2 support to end users across multiple IT systems. The ideal candidate will be able to document, track, and troubleshoot issues using ticketing systems (e.g., ServiceNow or Jira).
  • Key Responsibilities:
  • Provide real-time end-user support via email, phone, and ticketing system
  • Document and track issues to ensure timely resolution
  • Support applications built on Salesforce, SharePoint, ASP.NET, and IIS
  • Troubleshoot AWS and SQL Server backend performance
  • Escalate unresolved issues appropriately

Qualifications:

  • 2+ years of IT help desk or application support experience
  • Experience with Salesforce, SharePoint, Jira, and/or ASP.NET environments
  • Familiarity with ServiceNow and basic knowledge of AWS
  • Certification: At least one of the following:
  • CompTIA Network+, Security+, or A+
  • MTA (Microsoft Technology Associate Windows OS/Server Fundamentals)
  • CCNA (nice to have)
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