Application Support Specialist – Legal Technology
Posted 1 day ago by Mentmore
£85,000 Per year
Undetermined
Hybrid
London Area, United Kingdom
Summary: The Application Support Specialist for Legal Technology will play a crucial role in supporting and enhancing legal applications for a leading UK law firm. This position involves providing day-to-day application support, troubleshooting issues, and managing integrations while collaborating closely with the Product Owner. The ideal candidate will have experience with legal technology systems and a strong ability to communicate with various stakeholders. The role is primarily remote with occasional visits to the London office.
Key Responsibilities:
- Providing 1st and 2nd line support across key legal technology platforms (Intapp, Aderant, iManage, etc.)
- Managing incidents, troubleshooting issues, and liaising with vendors where required
- Assisting with configuration, workflow changes, and enhancement projects
- Supporting system integrations and data feeds (e.g. Intapp Integration Builder)
- Running SQL queries and supporting data reporting (Power BI experience a bonus)
- Working closely with the Product Owner to gather requirements and test improvements
Key Skills:
- Experience supporting or configuring Intapp or similar legal technology systems
- Strong SQL skills for data queries and troubleshooting
- Confident communicator who can engage with both technical and non-technical teams
- Knowledge of Power BI, workflow configuration, or system integrations would be ideal
- Self-starter who enjoys variety and working autonomously in a remote-first setup
Salary (Rate): £85,000.00 yearly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Application Support Specialist – Legal Technology 12month FTC
Salary: Up to £55,000 per annum
Location: Hybrid – Primarily remote with occasional London office visits
Are you a tech-savvy problem-solver with experience supporting legal technology systems such as Intapp, iManage, Aderant, or Elite 3E ? We’re working with a leading UK law firm who are looking for an Application Support Specialist to join their collaborative team and play a key role in maintaining and enhancing their legal applications. You’ll work closely with the Product Owner to provide day-to-day application support, troubleshoot issues, manage integrations, and help deliver system improvements and enhancements. This role would suit someone who enjoys getting stuck into both BAU support and hands-on configuration or workflow projects , and who has the confidence to engage directly with stakeholders across the business.
What you’ll be doing:
- Providing 1st and 2nd line support across key legal technology platforms (Intapp, Aderant, iManage, etc.)
- Managing incidents, troubleshooting issues, and liaising with vendors where required
- Assisting with configuration, workflow changes, and enhancement projects
- Supporting system integrations and data feeds (e.g. Intapp Integration Builder)
- Running SQL queries and supporting data reporting (Power BI experience a bonus)
- Working closely with the Product Owner to gather requirements and test improvements
What we’re looking for:
- Experience supporting or configuring Intapp or similar legal technology systems
- Strong SQL skills for data queries and troubleshooting
- Confident communicator who can engage with both technical and non-technical teams
- Knowledge of Power BI , workflow configuration , or system integrations would be ideal
- Self-starter who enjoys variety and working autonomously in a remote-first setup
The perks:
- Hybrid working (mostly remote – with occasional London office meetings)
- Collaborative, people-focused culture
- Exposure to exciting projects including cloud migration and system enhancements