Application Support Engineer – Platform & Scripting
Posted Today by Principle
£41,000 Per year
Inside
Hybrid
London Area, United Kingdom
Summary: The Application Support Engineer role is focused on providing technical support for platform-level issues, requiring expertise in both front and back-end systems. The position involves troubleshooting and resolving cases related to reporting, upgrades, and database management. Candidates should have a minimum of two years of experience in application support and strong SQL skills. This is a hands-on role within a collaborative team environment, emphasizing technical depth over ticket volume.
Key Responsibilities:
- Provide technical support for platform-level issues across front and back end.
- Work on cases related to reporting, upgrades, cloning, and database tables.
- Support users and internal teams in identifying and resolving issues efficiently.
- Read and troubleshoot scripts including Unix shell, Bash, and UI scripts.
- Analyze data structures using SQL queries and joins.
Key Skills:
- Minimum 2 years’ experience in application or technical support.
- Confident with SQL – running queries, joins, and analyzing data structures.
- Able to read and troubleshoot scripts – Unix shell, Bash, and UI scripts.
- Understanding of web-based UI behavior is a bonus.
- Strong communication and problem-solving skills.
Salary (Rate): £41,000.00 yearly
City: Staines
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Job Title: Application Support Engineer
Location: Staines, Surrey – Hybrid, 2 days onsite
Contract: 12-month PAYE | Inside IR35 - Paid on a weekly basis through us - Principle HR
Annual Salary: Up to £41,000 per annum
Start Date: ASAP
Interview Process: 2 rounds – technical and managerial
About the role
You’ll join a technical support team focused on platform-level issues across both front and back end. Expect to work on cases related to reporting, upgrades, cloning, and database tables, supporting users and internal teams in identifying and resolving issues efficiently.
Key requirements
- Minimum 2 years’ experience in application or technical support
- Confident with SQL – running queries, joins, analysing data structures
- Able to read and troubleshoot scripts – Unix shell, Bash, and UI scripts
- Understanding of web-based UI behaviour is a bonus
- Strong communication and problem-solving skills
This is a hands-on support role with a focus on technical depth over ticket volume. You’ll be joining a stable, collaborative team where support engineers are genuinely respected and heard.
Interested? Or know someone who fits? Contact me directly at som@principlehr.com or Apply Now with your CV or LinkedIn profile.