Application Support Engineer
Posted 1 day ago by Insight Global
Negotiable
Inside
Onsite
London Area, United Kingdom
Summary: Insight Global is seeking an Application Support Engineer for a financial services client in London. The role involves providing full-stack application support, troubleshooting, and database management, with a focus on AWS services. This position is an Inside IR35 contract requiring onsite presence twice a week. The engineer will collaborate with development teams and assist users with technical issues related to financial systems.
Key Responsibilities:
- Review system health dashboards and logs to ensure all services are running smoothly.
- Respond to and troubleshoot issues reported by users or automated monitoring systems.
- Apply patches and updates to applications and databases to ensure security and stability.
- Assist users with technical issues related to the financial systems.
- Work closely with development teams to understand new features and changes.
- Perform regular database maintenance tasks such as backups, indexing, and performance tuning.
- Monitor and manage AWS resources, ensuring cost-effective and efficient use.
- Participate in project meetings to provide insights from a support perspective.
- Summarize daily activities and report any unresolved issues to the team.
Key Skills:
- Hands-on experience in Production/Application Support.
- Full Stack Support experience - C#.net, SQL Development, Angular.
- Strong SQL skills for database management and query optimization.
- Experience with AWS services for cloud management and deployment.
- Proficiency in application troubleshooting and support.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Insight Global is hiring an Application Support Engineer for a financial services client based in London. This is an Inside IR35 contract to hire and is onsite 2x a week in London.
Must Haves:
- Technical Skills:
- Hands on experience in Production/Application Support
- Full Stack Support experience - C#.net, SQL Development, Angular
- Proficiency for application troubleshooting and support.
- Strong SQL skills for database management and query optimization.
- Experience with AWS services for cloud management and deployment.
Daily Responsibilities
- Morning Check-In: Review system health dashboards and logs to ensure all services are running smoothly. Address any overnight alerts or incidents reported by monitoring tools.
- Incident Management: Respond to and troubleshoot issues reported by users or automated monitoring systems. Perform root cause analysis and implement fixes to resolve incidents promptly. Document incidents and resolutions for future reference.
- System Maintenance: Apply patches and updates to applications and databases to ensure security and stability. Monitor performance metrics and optimize system performance as needed.
- User Support: Assist users with technical issues related to the financial systems. Provide guidance and training to users on system functionalities and best practices.
- Collaboration: Work closely with development teams to understand new features and changes. Coordinate with other IT teams to ensure seamless integration and operation of systems.
- Database Management: Perform regular database maintenance tasks such as backups, indexing, and performance tuning. Write and optimize SQL queries to support application functionality and reporting needs.
- AWS Management: Monitor and manage AWS resources, ensuring cost-effective and efficient use. Implement and maintain AWS security best practices.
- Project Participation: Participate in project meetings to provide insights from a support perspective. Assist in the deployment of new applications and features.
- End-of-Day Review: Summarize daily activities and report any unresolved issues to the team. Plan for the next day's tasks and priorities.