Application Support Engineer

Application Support Engineer

Posted 7 days ago by Brio Digital

Apply
£370 Per day
Inside
Undetermined
Leeds, England, United Kingdom
Apply
Active Directory Cyber Security Cyber Security Standards Domain Name System (DNS) Servers Dynamic Host Configuration Protocol (DHCP) Endpoint Management File Servers Group Policy Information Governance IT Service Management Management Microsoft 365 Microsoft Office 365 Microsoft Windows Network Troubleshooting Role-Based Access Control (RBAC) Scripting SIPOC Process Support Engineering System Administration System Center Configuration Manager Virtual Private Networks (VPN) Windows Desktop Windows PowerShell Windows Servers

Summary: The role of a 2nd Line IT Support Engineer requires expertise in supporting NHS environments, focusing on critical clinical and corporate IT systems. The engineer will serve as an escalation point for 1st line support, troubleshoot complex issues, and ensure compliance with NHS standards. This hands-on position emphasizes customer service and collaboration with technical teams. The contract is set to last until December 2026, with a day rate of £370.

Key Responsibilities:

  • Act as a second line escalation point for incidents and service requests, ensuring timely and effective resolution.
  • Provide advanced troubleshooting and support for Windows desktop and server environments, Office 365, Active Directory, and clinical applications.
  • Support and maintain end-user devices, peripherals, and NHS clinical systems (e.g., PAS/EPR, EMIS, SystmOne, or similar).
  • Manage and resolve issues related to networks, VPN, and remote access.
  • Escalate incidents to 3rd line support or external suppliers as required, ensuring clear communication and documentation.
  • Contribute to system administration tasks including patching, imaging, and configuration of hardware/software.
  • Ensure compliance with NHS Digital, IG, and cyber security standards.
  • Maintain accurate records and documentation using ITSM tools (e.g., service desk ticketing systems).
  • Assist with IT projects, upgrades, and deployments in collaboration with other technical teams.
  • Provide excellent customer service to clinical and non-clinical staff in a fast-paced environment.

Key Skills:

  • Proven experience in a 2nd line IT support role, ideally within the NHS or healthcare sector.
  • Strong knowledge of: Microsoft Windows 10/11, Windows Server, Microsoft 365 and Exchange Online, Active Directory (including Group Policy management), VPN and network troubleshooting (TCP/IP, DNS, DHCP).
  • Experience supporting NHS clinical systems and working within NHS information governance frameworks.
  • Strong problem-solving and diagnostic skills.
  • Excellent communication and customer service skills.
  • ITIL Foundation knowledge or equivalent service management experience.
  • Experience with EMIS, SystmOne, or other EPR/PAS solutions (desirable).
  • Knowledge of NHS Smartcard systems and RBAC (desirable).
  • Experience with SCCM, Intune, or other endpoint management tools (desirable).
  • Basic scripting (e.g., PowerShell) (desirable).
  • ITIL Foundation certification (desirable).

Salary (Rate): £370/day

City: Leeds

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: 2nd Line IT Support Engineer (NHS Experience) Location: Occasional need in Leeds Duration: Until December 2026 to begin with Day Rate: £370/day Inside IR35

About the Role We are looking for a skilled 2nd Line IT Support Engineer with proven experience working within NHS environments. This is a hands-on technical role supporting critical clinical and corporate IT systems. You’ll act as an escalation point for 1st line support, troubleshoot complex technical issues, and ensure high levels of service delivery in line with NHS standards and information governance policies.

Key Responsibilities

  • Act as a second line escalation point for incidents and service requests, ensuring timely and effective resolution.
  • Provide advanced troubleshooting and support for Windows desktop and server environments, Office 365, Active Directory, and clinical applications.
  • Support and maintain end-user devices, peripherals, and NHS clinical systems (e.g., PAS/EPR, EMIS, SystmOne, or similar).
  • Manage and resolve issues related to networks, VPN, and remote access.
  • Escalate incidents to 3rd line support or external suppliers as required, ensuring clear communication and documentation.
  • Contribute to system administration tasks including patching, imaging, and configuration of hardware/software.
  • Ensure compliance with NHS Digital, IG, and cyber security standards.
  • Maintain accurate records and documentation using ITSM tools (e.g., service desk ticketing systems).
  • Assist with IT projects, upgrades, and deployments in collaboration with other technical teams.
  • Provide excellent customer service to clinical and non-clinical staff in a fast-paced environment.

Essential Skills & Experience

  • Proven experience in a 2nd line IT support role , ideally within the NHS or healthcare sector.
  • Strong knowledge of: Microsoft Windows 10/11, Windows Server Microsoft 365 and Exchange Online Active Directory (including Group Policy management) VPN and network troubleshooting (TCP/IP, DNS, DHCP)
  • Experience supporting NHS clinical systems and working within NHS information governance frameworks.
  • Strong problem-solving and diagnostic skills.
  • Excellent communication and customer service skills.
  • ITIL Foundation knowledge or equivalent service management experience.

Desirable Skills

  • Experience with EMIS, SystmOne, or other EPR/PAS solutions.
  • Knowledge of NHS Smartcard systems and RBAC.
  • Experience with SCCM, Intune, or other endpoint management tools.
  • Basic scripting (e.g., PowerShell).
  • ITIL Foundation certification.

Apply now or email rochelle@briodigital.io for more information.

Apply
Similar Jobs
Loading data...